Please see following scenarios and apply the WIN and the Sandwich techniques to demonstrate assertive communication. Scenarioar You asked your friend to meet you at the coffee shop at 1:00 pm but she did not show up. You run into her at the grocery store the next day and she says she wasn't feeling well so she decided not to meet you. Tools for Assertive Communication The Sandwich Technique The Sandwich Technique GOOD BAD GOOD fies optional for giving negative feedback Start with something positive Insert constructive criticism Finish with something positive Tools for Assertive Communication r The WIN Method When you... (describe the action) I feel...(describe the effect) I Need...(express your need) "When you tell jokes like that, I feel upset and I would appreciate it if you could stop telling jokes like that."