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Please give the answer based on the case study ( baros)

Wis the real essence of the Maldives. It has a natural beauty, white sands, reefs, the lagoon, and a high customer prole people with very high expectations. My main responsibility is the front ofce operations to make sure the guests are happy; from airport receiving through their stay here to their departure at the airport. I usually greet the guests and talk to them during their stay. I make sure we have all the right SDPs {standard operating procedures] to create the high standards of this resort and I make sure they are all implemented correctly, from check-in to catering to cleaning. I also oversee the food and beverage operations and the sales and marketing; I chedc all their materials and provide my ideas. I conduct daily and weekly meetings and briengs with the staff, and with contractors, and oversee the training of staff. There is no typical day, but if we take yesterday, Monday, for example, I started at That] in the moming. This is one of our very busy days so my key objecve was to make sure all the rooms were ready for our incoming guests, make sure reception goes smoothly for them, and that all the facilities they booked are ready for them. I also like to know who the returning guests are. The rst thing I did was to check my emails, then I had a breakfast meeting with our chef. I held a meeting with all my departmental managers where we deal with any issues and brief them about the day's activities. |This was followed by the general staff meeting at moo. I then spent some time talking to guests around the site; followed by a meeting with the Spa Manager at 1 1.3D; we discussed how we can increase Wofmis facility. This was followed with a similar meeting with the [living Centre Manager. I then went off to my room, had a shower and freshened up. I had lunch at 1.3o. I usually have itwith one of my managers; yesterday it was with the HR Manager. We are in the middle of developing our re and safety training m so I was checking how it was going and also the new SDPs we had recentty put in place. These meetings are important, it gives me time to check things and discuss issues. I then went to my ofce and signed all the cocktail party invitations for all our guests and the personal welcome letters for our amying guests; I also checked the special arrangements for the honeymoon guests. Throughoutthe afternoon lthen metthe boats bringing in the arriving guests. At 5.30 I went back to my room and had a shower and watched the BBC and CNN fora while. A1 131'.) I went back to the ofce and checked the emails again. I then went over to the Ughthouse to talk to guests, and checked over one of the other restaurants; it's important for the staff to see managers around. I then went to reception to talk about today's {Tuesday's} departures. I had dinner around son with my chief engineer and the HR manager; again about the re and safety training. This is quite a big project for us at the moment. I then went bad: to the ofce, checked the emails and went to bed at 10.30. No two days are the same, but eyery one of them is enjoyable. To remain competitive, W has to look at global trend of hotel industry. 11-- |__ ___;.-_.._ :_ -__.-_____._4m Case Study Read the following ease and answer all the questions that follow. Bares. The Maldives The Republic of the Maldives is a small country lying T00 Wsomnwest of Eli Lanlca in the Indian Ocean. it consists of over 1,000 small islands grouped together in atolls. Spread over an area of about 90,000 square m this country stretches from the equator to 1,000 m north, yet it has a total land mass of less than 4?0 square m With its coral reefs, white sandy beaches and a climate of between 20 and 32 degrees it is a holiday paradise and a destination for the afuent mug, The tiny island of ame is a vestar deluxe resort, owned and operated by Universal Resorts. which run eight secluded island resotts in the Maldives, Seychelles and Sri Lanlca. W is just a 25-minute speedboat ride from the island airport Iilvhich is close to the main island containing the capital mg. Guests are met in the airport and escorted to the resort's awaiting boat. There are just T5 luicuryr villas on the island. Some are beach villas, sheltered and secluded in lush iIopical vegetaijon, with direct access to the beach. Uther villas are Ilivater villas, built above the water, each with their own private balcony and sea view. All the villas are spacious and airconditioned. The resort has its own spa, diving and mum. 9:00.113 gym, bars and three restaurants, including the famous Lighthouse Restaurant. In charge of all baclc oflioe and front ofce operations is Ahmed Jihad, a Maldivian with international experience in hotel management. From the point of view of the guests the place is stunning, peaceful and quiet and their expectations are well met, if not exceeded. Although gm looks the perfect posting for an operations manager, Ml, Jihad explained that theie was a lot of hard worlc behind the soenes. We have to manage around 2?5 staff looking after our 1oo1so guests. The operation never stops; it is 24 hours a day, 1" days a week. We have to make sure everyone has the energyr and the motivation to keep our high standards, everyr hour, every day. We have to keep the place, all titewooden decks, furniture the thatched roofs, looking in pristine condition. We also have a significant logistical operation as all our supplies are brought in by air then by boat. There is also a considerable bad: ofce operation which our guests don't see, or even brink about. Most of the bad: ofce operations are hidden away in the Wot the island overseen by the resort manager and the chief engineer. As there are no utilities to the island the resort has to generate its own electricity, run a desalination water treatment plant, an electricity generating plant and a sewerage treatment plant. It also has to provide all the facilities, including accommodation, for its staff. [tilt Jihad explained