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Please show work in excel about this problem: In today s competitive marketplace, efficient supply chain management is crucial for maintaining profitability and customer satisfaction.
Please show work in excel about this problem: In today
s competitive marketplace, efficient supply chain management is crucial
for maintaining profitability and customer satisfaction. One useful tool in identifying
and prioritizing areas for improvement is the Pareto Analysis. By focusing on the
most significant issues, organizations can allocate their resources more effectively
and achieve better results.
In this problem, you will apply Pareto Analysis to a case involving a local grocery
store experiencing customer complaints regarding various aspects of its supply chain
operations over a six
month period.
Problem Statement: The grocery store has been receiving complaints across various
aspects such as product availability, delivery delays, wrong deliveries, and damaged
goods among others. The management is concerned about the impact of these issues
on customer satisfaction and the store
s reputation. They are keen to understand
which areas they should prioritize to address the complaints and improve their
service level.
Tasks:
Using the data provided in
Problem
Template
conduct a simple Pareto
Analysis to categorize the complaints received over the last six months.
Based on your analysis, identify the two categories of complaints that are the
most frequent. Calculate their cumulative percentage contribution to the total
number of complaints.Complaint Type # of complaints
All other
Checker
General
Service Level
Policy
Procedures
Price Marking
Product Quality
Product Request
Checkout Queue
Stock Condition
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