Question
please solve this question. ABC e-commerce Company based in Kuwait, that facilitates consumer-to-consumer and business-to-consumer sales through its smartphone application wants to further improve its
ABC e-commerce Company based in Kuwait, that facilitates consumer-to-consumer and business-to-consumer sales through its smartphone application wants to further improve its smartphone application. To do this, they need to collect data from users, so the company decides to conduct questionnaire.
You are asked to create a questionnaire with regard to customer satisfaction for the aforementioned application by using questionnaire design steps that follows:
o Prologue (objective etc.)
o Respondent demographics
(Prepare 6 Questions: 4 open ended and 2 any type of structured questions.)
o Main questions
(Prepare 10 Questions: 2 open ended and 8 structured questions. For structured questions, use nominal scale for 2 questions, use ordinal scale for 2 questions, use interval scale for 2 questions and use ratio scale for 2 questions.)
Epilogue (Thanks)
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