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Please undertake a careful study of the Case No. 23 of your prescribed textbook, Southwest Airlines in 2020: Culture, Values, and Operating Practices . For

Please undertake a careful study of the Case No. 23 of your prescribed textbook, Southwest

Airlines in 2020: Culture, Values, and Operating Practices. For Part A, please study the first

nine pages of the case material, excluding the statistical Exhibits 1, 2, and 3.

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