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please use the excel to solve it and show the formula! thank you so much. Subway is attempting to improve customer satisfaction by offering the

please use the excel to solve it and show the formula! thank you so much. image text in transcribed
Subway is attempting to improve customer satisfaction by offering the service such that a. average wait time of customer does not exceed 5 minutes and b. average queue length is 5 or fewer customers. The manager wants to conduct a simulation study to verify the current service level. Subway get an average of 32 customer per hour. The inter arrival time and service time is shown in table below: 4 Distribution of Inter Arrival Time Inter Arrival Time AO Probability P(A) 0.02 1 0.11 2 0.42 3 0.05 0.40 Distribution of Service Time Service Times 1 Probability P(S) 0.07 1 0.26 2 0.01 3 0.02 4 0.64 Please answer the following questions: Simulate the model 500 times for an 8-hour shift (2) Determine the average wait time for the customer B (2) Determine the time customer spends in the system (wait time + service time) (2) D Determine the percentage of time the server spends waiting for the customer Subway is attempting to improve customer satisfaction by offering the service such that a. average wait time of customer does not exceed 5 minutes and b. average queue length is 5 or fewer customers. The manager wants to conduct a simulation study to verify the current service level. Subway get an average of 32 customer per hour. The inter arrival time and service time is shown in table below: 4 Distribution of Inter Arrival Time Inter Arrival Time AO Probability P(A) 0.02 1 0.11 2 0.42 3 0.05 0.40 Distribution of Service Time Service Times 1 Probability P(S) 0.07 1 0.26 2 0.01 3 0.02 4 0.64 Please answer the following questions: Simulate the model 500 times for an 8-hour shift (2) Determine the average wait time for the customer B (2) Determine the time customer spends in the system (wait time + service time) (2) D Determine the percentage of time the server spends waiting for the customer

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