PLS FOLLOW THE TEMPLATE, USE TABLES

YOU CAN ADD RANDOM DATA IN CONTEXT TO COMMUNITY SERVICE PLACEMENT TRAINING

Simulated Activity: Performance Evidence Task 1 - Monitor stress and emotional wellbeing

Provide ongoing support to at least 2 different workers to address and monitor stress and emotional wellbeing.

Instructions:

• Two scenarios have been provided below for you to read and use for this task.
• Complete the Individual Stress Risk Assessment Form provided for each scenario. Read the Information Guide: Individual Risk Assessment to assist you in completing the form.
• Answer the relevant Performance Evidence Task 1 Questions below.

Scenario 1

Sean is 38 years old and has been trying to get over his alcohol dependence for several years now. He has suffered several injuries as a result of getting into brawls after heavy drinking. Sean has always presented as an aggressive man and on one occasion hit a staff member and the police had to be called.

George is the staff member who has been working with Sean for the past six months. Sean had an appointment to see George today but according to the receptionist Emma, George has called in sick earlier and couldn't come to work. Emma also mentioned that, this is the third time that George has missed an appointment with Sean, who was getting very dissatisfied and frustrated with the service.

The next day, you asked George to come to your office to have an informal chat about his increasing absences especially on days when Sean is expected to come in for an appointment. George admitted that he has been deliberately avoiding coming to work on days when Sean is coming in as he feels intimidated by Sean's aggressive behaviour and feels unsafe around him. It turns out that George's father was also an alcoholic who used to physically abuse his children, including George when he was young.

As George's line manager, you offered him to make a stress risk assessment with you so together, you can assess his situation, identify the issues and provide the support that he needs.

INDIVIDUAL RISK ASSESSMENT FORM

(To be completed by Manager)

Risk assessment for	George
Manager Name

Stress category	Causes of stress	Existing work measures in place	Additional actions for implementation	Describe how measures and actions will address or reduce stress
Work Demands
Control
Support
Relationships
Role
Change
Additional Comments

Manager Signature
Staff signature
Date completed

Performance Evidence Task 1, Scenario 1 Questions:

PE Task 1 Question 1	Describe how you will a use a feedback mechanism to monitor George's wellbeing and ensure that support measures are working.
Answer
Marking		Unsatisfactory

PE Task 1 Question 2	From the individual risk assessment that you have completed with George, what continuous improvement measure can you recommend that may improve monitoring and supporting the wellbeing of your colleagues?
Answer
Marking		Unsatisfactory

Scenario 2

Due to a change in ownership and management of your facility, there has been a high turnover of managers in the past six months. Staff are very confused as to what to do, what is required and who to report to causing a lot of stress and issues in the workplace. The new management put into place a change management initiative to clarify business objectives and work roles. After a few weeks, things started to settle down and staff are performing better.

Beth, a support worker approached you one day and said that Marissa, a colleague has been having emotional breakdowns lately at work, crying unexpectedly, unable to concentrate on her tasks and taking longer breaks than usual. Beth needs to repeat instructions several times before Marissa can understand a task. Her actions are disrupting other staff and Beth is concerned about any accidents with client care due to Marissa's lack of concentration.

You invite Marissa for an informal meeting to find out how she's coping. Before the meeting, you checked Marissa's HR file and discovered that she is from the Philippines and English is her second language. She's a very hard worker and clients have commended her for her caring and sensitive nature.

In the meeting with Marissa, she nervously disclosed to you that she is worried about losing her job due to all the changes in management. She cannot afford to lose her job as she is a single parent responsible for her three children. She is also having a hard time coping with different instructions and expectations from different managers and she doesn't know who she can talk to anymore.

You offered Marissa to make a stress risk assessment with you and together, you can assess her situation, identify the issues and provide the support that she needs.

INDIVIDUAL RISK ASSESSMENT FORM

(To be completed by Manager)

Risk assessment for	Marissa
Manager Name

Stress category	Causes of stress	Existing work measures in place	Additional actions for implementation	Describe how measures and actions will address or reduce stress
Work Demands
Control
Support
Relationships
Role
Change
Additional Comments

Manager Signature
Staff signature
Date completed

Performance Evidence Task 1, Scenario 2 Questions:

PE Task 1 Question 1	Describe how you will a use a feedback mechanism to monitor Marissa's wellbeing and ensure that support measures are working.
Answer
Marking		Unsatisfactory

PE Task 1 Question 2	From the individual risk assessment that you have completed with Marissa, what continuous improvement measure can you recommend that may improve monitoring and supporting the wellbeing of your colleagues?
Answer
Marking		Unsatisfactory

Simulated Activity: Performance Evidence Task 2 - Debriefing after an incident

Facilitate at least one structured debriefing following an incident involving stress and identified colleagues requiring additional support and referred in accordance with organisational guidelines.

A Critical Incident Scenario has been provided for these tasks.

This Simulated Activity consists of two parts:

1. Performance Evidence Task 2 A - Planning and preparing for debriefing

2. Performance Evidence Task 2 B - Facilitate an incident debriefing (Role-play)

Performance Evidence Task 2 A - Planning and preparing for debriefing

Instructions:

• Read the Critical Incident Scenario below
• Complete the Planning and preparation for debriefing template provided below.

Scenario: Critical Incident

Ming, a newly hired support worker has been placed under the supervision of Grace, a well experienced health worker. Grace has been working as a team leader in the rehabilitation facility for about 5 years now and she usually mentors new staff members like Ming.

One evening, a critical incident happened wherein Ming found a client with a history of substance abuse, unconscious on the bathroom floor, with a big gash on his forehead and his head lying in a pool of blood. On the bathroom sink, she found some heroin, needles and other drug paraphernalia. She screamed for help and Grace rushed to the room to find Ming shaking and crying by the doorway.

Emergency services were immediately contacted, and Chris was brought to a hospital. An incident report was filed by Grace. Ming reported for work the next day but seemed to be very reserved and lethargic, looking tired and disoriented at times. Grace required Ming to shadow her for the day so she can keep a close eye on her.

As the facility manager, you realise that there is a need to conduct a structured debriefing after the incident and you plan to invite Ming and Grace for a debriefing session.

Planning and preparation for debriefing template

Planning and preparing for a structured debriefing session are very important to ensure the success of the debriefing process. Complete the following template including debriefing techniques you will use and questions that you will ask the staff members.

Identify relevant organisational policies and procedures that are relevant for the debriefing session.

Identify attendees for the session.

Identify the timing and location of the session and explain your considerations for choosing these.

Outline the information which are important for your introduction for the session including the purpose, confidentiality, debriefing process, participants, etc.

Assess the critical incident and identify immediate issues surrounding problems involving safety and security. What questions are you going to ask the staff involved?

What debriefing techniques and line of questioning will be useful to encourage colleagues to explore and acknowledge their concerns?

How will the emotional, physical and psychological impacts of the incident on the colleagues be validated and evaluated?

Outline potential risks to colleagues and others.

Closure: Identify possible support measures and resources for colleagues including referrals for additional counselling and support if required.

Performance Evidence Task 2 B - Facilitate an incident debriefing (Role-play)

Instructions to student:

• Refer to the Critical Incident Scenario
• Using your responses to the Task 2 A Planning and preparing for an incident debriefing, facilitate the debriefing with a group.
• Complete the Incident Debriefing template provided below.

Conditions of the Simulated Activity

a. The simulated activitymay beassessed in the classroom through role-play and the assessor may choose to use a video camera to record the activity

b. If the simulated activity will be done externallyor off campus,videorecordingof the activity will be required to be arranged by the student

c. Any additional materials used such as scripts, guidelines, etc, canalsobe submitted as additional evidence.

Instructions for Assessor:

a. Inform student about the assessment method, processes and tools, including instructions on how to submit evidence i.e. video recording of the activity

b. Inform student of the requirements of the Simulated Activityincluding physical environment, additional materials, characters/actors

c. Inform the student ofwhat is going to beobserved and assessed.

d. Give students adequate information about the role they are to undertake and the significance of the activity

Physical environment:

The debriefing session that you are facilitating with Ming and Grace will take place in a private room in a nearby cafe where the group can be away from the facility and be more relaxed. The caf staff has been instructed to just provide water and not to disturb the session while it is ongoing. At a minimum, the environment should include comfortable chairs and a table.

Role-Play Characters Instructions:

1. The Student, as the Facility Manager

1. For the facilitation of the structured debriefing, you will needto:

• Use your responses in the Planning and preparing for debriefing template that you have completed for Task 2A as a guide for facilitation with the group.
• After an introduction of the debriefing session, proceed with an assessment of the incident and identification of safety and security issues.
• Encourage your colleagues to express their concerns and feelings about the incident.
• Identify and evaluate the physical, emotional and psychological impacts of the incident on your colleagues.
• Identify risks to colleagues and others.
• Provide information and recommendations on support measures and strategies that are available or can be made available to support the needs of your colleagues
• Consider follow-up meetings to monitor progress.

B. You will need to demonstrate:

• Awareness of relevant organisational guidelines
• Use of supportive and non-threatening language
• Use effective questioning techniques and active listening skills
• Objectivity and solutions focussed
• Communicate with honesty, empathy and genuine concern

2. Ming, a colleague, the new support worker

As a newemployee who has experienced a critical incident, you are having a difficulty dealing with your emotions about the incident and you feel like you are still in shock. You cannot sleep properly, and you are having flashbacks of the image of the client lying unconscious on the bathroom floor. You have a hard time concentrating on tasks at hand.

Although you are nervous, you appreciate the opportunity to talk to the Manager about the incident and are grateful for having your mentor Grace present as well.

3. Grace, a colleague, Ming's mentor:

Having worked in the rehabilitation facility for 5 years, you have more experience in dealing with critical incidents. You cope a lot better with stress and you are very much aware of following guidelines and protocol in dealing with incidents. You are also aware that Ming is quite young and being new to the facility, she is still very vulnerable and at high risk of suffering from the stress caused by the incident. As Ming's mentor, you are happy to offer to her support and keep a close watch on her as she performs her daily tasks.

Incident Debriefing Form
Debriefing Agent name and position:		Date:
Participant 1 name and position:
Participant 2 name and position:
Incident date:
Incident as described by participants:
Evaluation	Participant 1	Participant 2
Identified psychological effects
Identified emotional effects
Identifies physical effects
Identified risk to self and others
Identified support needs
Recommended support measures (including referrals if required)
Follow-up meeting/debrief session, if required