Pls reply to this classmate on this discussion thread with 100 words

My approach to research started out with me doing a goggleinternet search to determine what "The Customer Service Hall of Fame" was. Prior to today, I had no idea that a Customer Service Hall of Fame existed. As I began to perform my google searches, I first typed in The Customer Service Hall of Fame. The return was top companies, such as Amazon and Costco that have received the awards forproviding top customer Service. As I further my search for other award winners, I started paying attention to the videos about the customer service companies and the number of views they received. Typing 'All Star Customer Service "brought a different list of companies that sparked my interest. So, When Twitter podcast and videos popped upwith Shep Hyken, I Never heard of him, so I was fascinated with that he was linked to the Customer Service Hall of Fame with over 444 thousand view his video.

Creating Great Service Analysis:

What I found Most interesting isthat all the top company winners have committed themselves to caring about their customers first. They have adopted "A People first Attitude" and have delighted themselves with professionalism and politeness. I have been a receiptof kindness from two of the top five companies Amazon and Chick- fil -a, and no matter how upset you are they always solve your problem in a satisfying manner.

Methodology Analysis:

The methodology, as I understand it, detailing how companies do what they do and how they do it. Through conducting surveys using existing data. Customers are asked to evaluate customers as excellent, good, fair, and poor. 24/7 Wall St. Commissioneda survey from polling group Zogby Analytic to identify the companies with the most satisfied customers. For 13 of the 151 companies in this survey, at least 40% of respondents report an "excellent" experience with the company..

Thoughts on Bad Service:

I am so overtaken with the Emotional engagement of the Ritz Carlton and their Highest Mission to be warm and responsive to their customers that I do not believe there will be bad service and if there is they will correct it by having the right words at the right time. I do not have any thoughts of bad services because I have read the company commitments statement where they say, we build, we create, we Care and since they are recipients of the Hall of Fame awards, I believe that they have delivered excellent service not bad.

However , When I did view the Customer Service Hall of Shame and Worst list , I was not surprised by some of the companies that were listed. Sadly, the companies like United Airlines, Well Fargos and Dish Network had previously been in the news for other bad publicity and scandals in addition to the bad customer service and worst companies to work for.