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Assignment Brief and Guidance: capacity from 40 to 20 40 to 70 million Introduction Amsterdam Airport Schiphol, known informally as Schiphol Airport, is the main international airport of the Netherlands. It is located 9 kilometres southwest of Amsterdam, in the municipality of Haarlemmermeer in the province of North Holland. With almost 72 million passengers in 2019, it is the third-busiest airport in Europe in terms of passenger volume and the busiest in Europe in terms of aircraft movements. Schiphol is the hub for KLM and its regional affiliate KLM Cityhopper as well as for Corendon Dutch Airlines, Martinair, Transavia and TUI fly Netherlands. The airport also serves as a base for EasyJet. Baggage handling at Schiphol International Airport Theoretically, baggage-handling is quite simple. Baggage input is connected to merely two events: an airplane lands or a person checks in. However, it's risky business. Baggage handling is the second most important factor in having a pleasant trip, according toa 2009 IATA CATS survey. Moreover, mishandled baggage is a $2.5 billion problem for industry every year. Just think that this problem may annually affect about 51 million passengers travelling through Schiphol airport alone. IBM Corporation, Vanderlande Industries and later Grenzebach Automation Systems jointly took up the challenge of renewing the Baggage Control System for one of the biggest airport hubs in Europe, and one of the busiest in the world: Schiphol International Airport , in Amsterdam, the Netherlands. With an investment of around $1 billion over a period of about 10 years, Schiphol's goal was threefold: (a)realize a monumental 1% maximum loss of transfer baggage (against the initial 22 million lost baggage); (b) increase bags (c)reduce cost per bag without increasing wait-times. The he The baggage conveyer network Most of the job involved Schiphol's gigantic baggage conveyor network: 21 kilometers of transport tracks, 6 robotic units, and 9,000 storage capacitors, all behaving as one system. Also, extending the system with more surfaces is not possible, given the land conditions surrounding the the airport. The baggage conveyor network has a simple goal: the right bag must be at the right place at the right time. To pursue this goal the network must perform several key roles: move bags from the check-in area to the departure gate, move bags from gate to gate, move bags from the arrival gate to the baggage claim and plan and control peripheral hardware and software. In addition, these roles involve a wide variety of sensors, actuators, mechanical devices, and computers. The network uses over 3 million lines of source code. Some of the advanced technology used in baggage handling systems includes destination-coded vehicles (DCVs), automatic bar code scanners, radio-frequency identification (RFID) tags, and high- tech conveyors equipped with sorting machines. Baggage should move from its current location to its destination before travelers do. To add further complications, all of this must be available and robust, ie, operate 99.99% of times while being able minimize loss or damage in that 0.01% of time Operations of the Schiphol baggage conveyors network The following simple scenario summarizes the operations of the Schiphol baggage conveyors network. You arrive at check-in desk, and your bags are tagged. The tags contain your flight information and a bar-code/RFID that all of the computers in the baggage-handling system can read. When computers in the system scan the bar code/detect the RFID, they process the information it contains and determine where to send your bag. After being scanned (at least once, the system always knows where your bag is at any point, and is able to redirect it based on three parameters: (a) time of its flight; (b) priority: (c) size. Bags for immediate embarkation are considered "hot". These are sent immediately to aircraft stands while "cold baggage (ie, low priority, distant flight time) are quickly rerouted away from the main "highway" tracks, directed towards various storage points in the network DCVs are unmanned carts that can load and unload bags without stopping movement. These carts move on tracks like miniature roller coasters along the main "highway" tracks that span the airport. Buffers and hot/cold storage area of each bag, its destination, and the time it is needed at that destination. areas are used to avoid overcrowding. Computers throughout the system keep track of the location of The system can optimize the routes taken by the carts to get the bags needed most urgently to their destinations fastest. Because DCVS move at high speed and do not come to a full stop to receive baggage, the conveyors must be extremely precise, depositing bags where they are needed at just the right time for maximum efficiency. Once bags reach the gate, they enter a sorting station where airline employees use computer terminals to send bags to the correct plane. To make sure that baggage is not lost the system reconciles" baggage with its owner, i.e. it checks if the baggage and the owner are actually on the same plane! However beautiful and harmonious this process may seem, there are still many things that can go wrong. For example, what if baggage is mis-tagged? What if the tag is unreadable? What about schedule changes? Baggage handling systems can be extremely expensive, but if implemented successfully, they pay for themselves - imagine saving around 0.1% of $2.5 billion. It's a lot of money! Video URL Baggage Handling at Amsterdam Schiphol, Dec 19, 2010 https://www.youtube.com/watch?v=Cqejei5WNW Required: As a systems trainee in a similar organisation, you have been given the task to carefully study the above-mentioned IT systems at the Schiphol International airport, through research and thus exhibiting a deeper understanding of these systems, presented in a detailed research-based report. it doesn't Case contributed by Damian A. Tamburri and Patricia Lago, VU University Amsterdam. Source: Laudon, K.C. and Laudon, J.P. (2015) Management Information Systems - Managing the Digital Firm. Essex, England: Pearson Education Limited. 11 Source: Customised by CBFS@PSDOHND based on Pearson BTEC format Annexure 5 The report must critically evaluate the role and purpose of IT systems in different functions of the Schiphol International airport, evaluating their contribution to achieving organisational objectives. In addition, you are expected to support your arguments with substantial research, referring to the relevant resources wherever required, using Harvard referencing system Assignment Brief and Guidance: capacity from 40 to 20 40 to 70 million Introduction Amsterdam Airport Schiphol, known informally as Schiphol Airport, is the main international airport of the Netherlands. It is located 9 kilometres southwest of Amsterdam, in the municipality of Haarlemmermeer in the province of North Holland. With almost 72 million passengers in 2019, it is the third-busiest airport in Europe in terms of passenger volume and the busiest in Europe in terms of aircraft movements. Schiphol is the hub for KLM and its regional affiliate KLM Cityhopper as well as for Corendon Dutch Airlines, Martinair, Transavia and TUI fly Netherlands. The airport also serves as a base for EasyJet. Baggage handling at Schiphol International Airport Theoretically, baggage-handling is quite simple. Baggage input is connected to merely two events: an airplane lands or a person checks in. However, it's risky business. Baggage handling is the second most important factor in having a pleasant trip, according toa 2009 IATA CATS survey. Moreover, mishandled baggage is a $2.5 billion problem for industry every year. Just think that this problem may annually affect about 51 million passengers travelling through Schiphol airport alone. IBM Corporation, Vanderlande Industries and later Grenzebach Automation Systems jointly took up the challenge of renewing the Baggage Control System for one of the biggest airport hubs in Europe, and one of the busiest in the world: Schiphol International Airport , in Amsterdam, the Netherlands. With an investment of around $1 billion over a period of about 10 years, Schiphol's goal was threefold: (a)realize a monumental 1% maximum loss of transfer baggage (against the initial 22 million lost baggage); (b) increase bags (c)reduce cost per bag without increasing wait-times. The he The baggage conveyer network Most of the job involved Schiphol's gigantic baggage conveyor network: 21 kilometers of transport tracks, 6 robotic units, and 9,000 storage capacitors, all behaving as one system. Also, extending the system with more surfaces is not possible, given the land conditions surrounding the the airport. The baggage conveyor network has a simple goal: the right bag must be at the right place at the right time. To pursue this goal the network must perform several key roles: move bags from the check-in area to the departure gate, move bags from gate to gate, move bags from the arrival gate to the baggage claim and plan and control peripheral hardware and software. In addition, these roles involve a wide variety of sensors, actuators, mechanical devices, and computers. The network uses over 3 million lines of source code. Some of the advanced technology used in baggage handling systems includes destination-coded vehicles (DCVs), automatic bar code scanners, radio-frequency identification (RFID) tags, and high- tech conveyors equipped with sorting machines. Baggage should move from its current location to its destination before travelers do. To add further complications, all of this must be available and robust, ie, operate 99.99% of times while being able minimize loss or damage in that 0.01% of time Operations of the Schiphol baggage conveyors network The following simple scenario summarizes the operations of the Schiphol baggage conveyors network. You arrive at check-in desk, and your bags are tagged. The tags contain your flight information and a bar-code/RFID that all of the computers in the baggage-handling system can read. When computers in the system scan the bar code/detect the RFID, they process the information it contains and determine where to send your bag. After being scanned (at least once, the system always knows where your bag is at any point, and is able to redirect it based on three parameters: (a) time of its flight; (b) priority: (c) size. Bags for immediate embarkation are considered "hot". These are sent immediately to aircraft stands while "cold baggage (ie, low priority, distant flight time) are quickly rerouted away from the main "highway" tracks, directed towards various storage points in the network DCVs are unmanned carts that can load and unload bags without stopping movement. These carts move on tracks like miniature roller coasters along the main "highway" tracks that span the airport. Buffers and hot/cold storage area of each bag, its destination, and the time it is needed at that destination. areas are used to avoid overcrowding. Computers throughout the system keep track of the location of The system can optimize the routes taken by the carts to get the bags needed most urgently to their destinations fastest. Because DCVS move at high speed and do not come to a full stop to receive baggage, the conveyors must be extremely precise, depositing bags where they are needed at just the right time for maximum efficiency. Once bags reach the gate, they enter a sorting station where airline employees use computer terminals to send bags to the correct plane. To make sure that baggage is not lost the system reconciles" baggage with its owner, i.e. it checks if the baggage and the owner are actually on the same plane! However beautiful and harmonious this process may seem, there are still many things that can go wrong. For example, what if baggage is mis-tagged? What if the tag is unreadable? What about schedule changes? Baggage handling systems can be extremely expensive, but if implemented successfully, they pay for themselves - imagine saving around 0.1% of $2.5 billion. It's a lot of money! Video URL Baggage Handling at Amsterdam Schiphol, Dec 19, 2010 https://www.youtube.com/watch?v=Cqejei5WNW Required: As a systems trainee in a similar organisation, you have been given the task to carefully study the above-mentioned IT systems at the Schiphol International airport, through research and thus exhibiting a deeper understanding of these systems, presented in a detailed research-based report. it doesn't Case contributed by Damian A. Tamburri and Patricia Lago, VU University Amsterdam. Source: Laudon, K.C. and Laudon, J.P. (2015) Management Information Systems - Managing the Digital Firm. Essex, England: Pearson Education Limited. 11 Source: Customised by CBFS@PSDOHND based on Pearson BTEC format Annexure 5 The report must critically evaluate the role and purpose of IT systems in different functions of the Schiphol International airport, evaluating their contribution to achieving organisational objectives. In addition, you are expected to support your arguments with substantial research, referring to the relevant resources wherever required, using Harvard referencing system
