Point out the shortcomings in the following email message from a sports celebrity declining an invitation to speak at the kickoff meeting for workers in a fundraising campaign for a charity.

Subject: Your Request for Free Lecture

Ms. Chung:

As much as I would like to, I must decline your request that I give your membership a free lecture next month. I receive many requests to give free lectures. I grant some of them, but I simply cannot do them all. Unfortunately, yours is one that I must decline.

I regret that I cannot serve you this time. If I can be of further service in the future, please call on me.

Sincerely yours,

Criticize the following message refusing the claim for a defective riding lawn mower. The mower was purchased 15 months earlier. The purchaser has had difficulties with it for some time and submitted with the claim a statement from a local repair service verifying the difficulties. The writer's reason for refusing is stated in the email.

Subject: Your May 12 Claim

Mr. Skinner:

Your May 12 claim of defective workmanship in your Model 227 Dandy Klipper riding mower has been reviewed. After considering the information received, I regret to report that we cannot refund the purchase price.

You have had the mower for 15 months, which is well beyond our one-year guarantee. Even though your repair person says that you had problems earlier, he is not one of our authorized repair people. If you will read the warranty you refer to in your letter, you will see that we honor the warranty only when our authorized repair people find defects. I think you will understand why we must follow this procedure.

If you will take the machine to the authorized service center in your area (La Rue Lawn and Garden Center), I am confident they can correct the defect at a reasonable charge.

If I can be of additional service, please contact me.

Sincerely,