Point Factor Method Job Evaluation Exercise In this exercise, will have an opportunity to rank order 8 jobs in a hotel based on the points that you will generate from a point factor method The point factor method is the most widely used job evaluation technique because it is versatile and can be applied to different jobs It is also relatively easy to implement and provides a quantitative basis for jobs to be compared against each other From the points that you obtain for each job, this method enables the jobs in a firm to be placed in a hierarchical order based on its relative value to the firm When you use the point factor method, you need to be mindful that you are evaluating the content of each job and not the attribute of the persons who are currently holding positions in these jobs You are given 8 job descriptions in this exercise Below is a job evaluation manual describing the job components attributes that are important to the hotel, which are deserving of compensation in the hotel industry Each of these job attributes, called compensable factors , is defined The various levels of difficulty for each of these compensable factors are also defined in this manual A job evaluation form, comprising these compensable factors and their factor levels as well as points allocated to each factor level, is provided for you to evaluate the worth of each job within its respective job family Please juxtapose the information in each job description against the information in this manual to rate each job with its appropriate job evaluation form From the points that you obtain from your evaluation, you can then place these 8 jobs into a hierarchical order JOB EVALUATION (JE) MANUAL Definitions of Compensable Factors SKILL Education This factor measures the level of scholastic content or knowledge needed to be acquired formally in a school or college setting to perform the job successfully Level 1 Very little scholastic knowledge needed for the job, the equivalent of some schooling Level 2 Basic principles of math, science, English language, and general studies needed for the job, the equivalent of a high school diploma Level 3 Basic principles of a specialized body of knowledge needed for the job, the equivalent of an associate's degree Level 4 Broad principles of a specialized body of knowledge needed for the job, the equivalent of a bachelor's degree Level 5 Very narrow principles of a highly specialized body of knowledge needed for the job, the equivalent of a graduate degree Work Experience This factor measures the number of years in a similar job required to perform the job successfully Level 1 No or very minimal work experience required to perform the job Level 2 Up to 1 year of previous work experience in a related function required to perform the job Level 3 1 to just under 3 years of previous work experience in a related function required to perform the job Level 4 3 to 5 years of previous work experience in a related function required to perform the job Level 5 Over 5 years of previous work experience in a related function required to perform the job Technical Training This factor measures the level of skills or proficiency needed to be acquired from a trade school to perform the job successfully Level 1 No formal or very minimal technical skills training needed to be able to perform the job successfully Level 2 Some formal technical skills needed to be able to perform the job successfully, the equivalent of up to high school diploma Level 3 up to 2 years of technical skills training needed to perform the job Successfully, the equivalent of a trades diploma or an associate's degree Level 4 Over 2 years of technical skills training needed to perform the job successfully, the equivalent of a bachelor's degree or specialized training beyond a trades diploma or an associate's degree EFFORT Diversity of Tasks This factor measures the breadth or range of different job functions that is performed in the job ( e g the sales function typically involves meeting prospects, making presentations, and closing the sale these job activities that ensure that the firm's products services are sold are considered to be in the SAME job function However, if the job duties of the salesperson include purchasing materials or cleaning rooms, then these job duties are considered DIFFERENT job functions because salespersons are typically not required to perform such tasks ) Level 1 Work done on the job is focused mainly on job tasks or activities in the same job function Level 2 Work done on the job involves 2 job functions though same job tasks have some similarity e g sales public relations involve meeting people outside the company but other job tasks are very different Level 3 Work done on the job involves 2 different job functions that have completely unrelated job tasks or activities Level 4 Work done on the job involves doing more than 2 different job functions that have completely unrelated job tasks or activities Complexity of Tasks This factor measures the difficulty and depth of knowledge and skills required to perform the main job functions Level 1 Work performed is simple, routine, and repetitive, requiring the application of basic skills to perform simple procedures tasks performed require basic knowledge and skills that have not changed much Level 2 Work performed requires general skills and some judgment to interpret or adapt established procedures to solve problems of moderate difficulty tasks performed require keeping up to date with one's area of knowledge and skills Level 3 Work performed is difficult and non routine, requiring specialized skills and high levels of judgment to apply one's area of specification to refine and modify existing procedures so as to solve new problems tasks performed require continuous learning and application of new knowledge and skills in one's area of specialization Level 4 Work performed is highly complex and changes constantly, requiring highly specialized skills and extensive judgment to create new procedures to solve undefined and ambiguous problems tasks performed require continuous learning and application of new knowledge and skills in one's specialization as well as in other areas of specialization Analytical Problem Solving This factor measures degree of analytical skills required to solve problems Level 1 Work performed requires minimal analytical thinking to solve recurring problems that tend to be simple, routine, and repetitive Level 2 Work performed requires moderate analytical thinking to solve diversified range of problems that involve a variety of knowledge areas Level 3 Work performed requires extensive analytical thinking to solve highly unique and strategic problems that have an impact on the competitive position of the firm and involves extensive research to solve to come up with a solution RESPONSIBILITY Integration of Work with Others This factor measures the extent to which the job requires one to work with others within the organization in a team setting in which others depend on for information or cooperation to make decisions Level 1 Work does not involve any or minimal interaction with others in the organization Level 2 Work mostly involves the interaction with others in the same team Level 3 Work mostly involves the interaction with others in the same department Level 4 Work mostly involves the interaction with others across different departments in the same organization Risk of Job Failure to the Organization This factor measures the extent to which failure in the job will have a significant negative impact on the firm's operations, costs, profitability, or competitiveness Level 1 Job failure creates some inconvenience to the operations in the department but has minimal impact on its efficiency Level 2 Job failure creates some inconvenience to the operations in the company but has minimal impact on costs or profitability Level 3 Job failure may lead to operational gridlock, noticeable increases in costs, some losses in profitability but has no impact on the firm's competitiveness Level 4 Job failure may lead to significant increases in costs, losses in profitability and a noticeable fall in the company's competitiveness Delighting Customers This factor measures the extent to which the job requires one to service customers effectively Level 1 Job tasks have no or minimal contact with customers Level 2 Job tasks involve daily contact with customers and failure to delight customers may lead to customer complaints that involve some costs to compensate for customers' inconvenience or unhappiness Level 3 Job tasks involve extensive contact with customers and failure to delight customers with continual follow up and updates may lead to losses in major accounts, sales revenues, or profitability that may impact the competitive position of the firm WORKING CONDITIONS Physical Discomfort This factor measures the extent to which performing the job functions involve exposure to potential hazards, dirtiness, or other physical unpleasantness Level 1 Minimal lifting involved in doing most job tasks, minimal hazards or dirtiness faced on the job, or minimal traveling or erratic working hours involved in performing the job function Level 2 Lifting required of up to 25 lbs, moderate exposure to unpleasant elements such as chemicals, heat, or fumes in doing most job tasks, or moderate traveling or erratic working hours involved in performing the job function Level 3 Lifting required of more than 25 lbs, frequent exposure to unpleasant elements such as chemicals, heat, or fumes in doing most job tasks, or extensive traveling or erratic working hours involved in performing the job function Emotional Discomfort This factor measures the extent to which performing the job functions involve exposure to serving or interacting with difficult people who are demanding and unpleasant Level 1 No or minimal contact with external customers but some contact involved in interacting with internal coworkers such as answering questions and providing information Level 2 Moderate contact involved in interacting with external customers but extensive contact involved in serving internal coworkers who may have difficult queries that demand quick responses Level 3 Extensive contact involved in serving external customers who may have difficult queries and demand quick responses Job also involves extensive accountability to internal stakeholders so that others may perform their jobs smoothly to ensure operational excellence Sales Account Executive Job Summary Responsible for all the sales activities for the hotel's services Answers telephone call inquiries, promotes and sells the hotel's services to corporate clients or individuals Prepares action plans, schedules and sales materials to meet sales quotas Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction Interacts with customers by phone or through field visits, to maintain favorable relationships Develops new prospects through referrals, networking, or telephone canvassing using a prepared selling script, direct mail or email Prepares bids, makes presentations and negotiates with new customer prospects to close deals Provides sales quotationsfor current and potential customers to sustain and renew client contracts Carries out market research, conducts competitor and customer surveys, prepares reports, charts, and other statistics for the sales managerto formulate effective marketing and sales protocols so as to retain customers as well as develop new market initiatives Works with customer service teams to support customers and resolves customer concerns to ensure products and services consistently meet client needs Works with marketing, sales, and product development teams to implement business development initiatives and marketing programs to develop and attract a strong pipeline of new customer prospects in addition to retaining key target customers Requires a minimum of an associate's degree in business administration, hospitality management or communications, and at least 2 years of experience in the field or in a related area Strong selling, interpersonal, customer service, communication and presentation skills Ability to persuade, influence people with integrity and build trust, collaborate with others in cross functional areas, and work independently to drive results Knowledge of advertising and sales techniques Ability to work under pressure to meet sales quotas Highly motivated, results oriented, and have high degree of creativity and flexibility to solve customer problems and requests Willingness to travel extensively, work a flexible schedule, be available to respond to the requests of difficult customers and work in teams Typically reports to a manager or head of a unit department Compensable Factor Levels Factor Weight 1 2 3 4 5 Total 1 Skill 20 a Education 10 1 50 100 150 200 b Work Experience 10 1 75 150 225 300 2 Effort 30 a Analytical Problem Solving 15 25 100 400 b Complexity of Task 15 50 100 200 400 3 Responsibility 40 a Delighting Customer 15 1 200 400 b Risk of Job Failure to the Organization 25 25 75 225 675 4 Working Conditions 10 a Physical Discomfort 5 1 50 100 b Emotional Discomfort 5 1 100 200 Total Job Description for Events Catering Representative Job Summary Coordinates all the details required to ensure that an event for a customer runs smoothly and successfully in the hotel Promotes, plans, coordinates, facilitates and executesactivities and functions involved in hosting a meeting or special event for organizations or individuals Coordinates all amenities, accommodations and catering for the event Ensures proper implementation of all promotions, activities, and entertainment including set up, event registration, gift distribution, and prize management Coordinates with front desk staff on booking of rooms, kitchen staff on selecting and pricing of menu items, human resource department on hiring of employees to serve the food, refreshments and set up conference rooms, merchandise department to acquire and rent equipment and other subcontractors needed to ensure the smooth running of the event to ensure that it meets the needs of the client Calculates, monitors and manages budgets for the event or catering needs and negotiates all necessary contracts Develops and maintains client accounts by ensuring customer satisfaction before, during, and after the event to achieve increased revenues through new and repeat business Brings in revenues by enhancing the firm's reputation and competitiveness as one that meet client needs Provides feedback to and may work with sales manager to develop strategy for the sale of future meetings, special events and catering needs of clients Requires a bachelor's degree in area of specialty such as hospitality management, communications, business administration or related field Requires at least 3 years of experience in the field or in a related area such as public relations or facilities management Knowledge of event planning, public relations or marketing principles and practices Ability to establish and maintain cooperative relationships in cross functional areas Ability to coordinate complex projects and work under pressure to meet tight deadlines Strong negotiation, planning, organizing, problem solving, interpersonal and communication skills Very detail oriented and capable of multi tasking to monitor and coordinate the timeline of an event Makes regular visits to other departments to ensure that deadline for the event is met A wide degree of flexibility, creativity and latitude is expected to make judgments to perform a wide variety of tasks as required by the client Typically reports to a manager or head of a unit department Factor Levels Compensable Factor Weight 1 2 3 4 5 Total 1 Skill 20 a Education 10 1 50 100 150 200 b Work Experience 10 1 75 150 225 300 2 Effort 30 a Analytical Problem Solving 15 25 100 400 b Complexity of Task 15 50 100 200 400 3 Responsibility 40 a Delighting Customer 15 1 200 400 b Risk of Job Failure to the Organization 25 25 75 225 675 4 Working Conditions 10 a Physical Discomfort 5 1 50 100 b Emotional Discomfort 5 1 100 200 Total Job Description for Customer Services Account Representative Job summary Handles all the hotel customers' queries and resolves quest complaints to maintain strong relationships and favorable contacts with them Interacts with customers and troubleshoots problems to provide a high level of customer satisfaction Reviews requests complaints and contacts customers through phone, face to face or other means of communication to clarify requests complaints Determines the cause of the problem, explains and selects the best solution to resolve the customer complaint regarding service or billingto ensure that customers are retained, satisfied, and that their needs are fulfilled Documents customer complaints in reports and maintains financial accounts of adjustments given to customers Recommends changes to the products or services,potential service or product enhancements or modifications or improvements in processes or operational policies to fulfill customer needs and increase sales Recommends changes to website, products, or services to fulfill customer needs Works with sales team to plan, coordinate and develop business strategies by applying knowledge of customer market to enhance sales growth Relies on experience and judgment to perform a variety of complicated queries and tasks demanded by customers A wide degree of creativity and latitude is expected to solve customer issues and problems Strong listening, problem solving, communication, interpersonal and negotiation skills Require a minimum of an associate's degree and at more than 5 years of experience in the field or in a related area Typically reports to a manager or head of a unit department Compensable Factor Levels Factor Weight 1 2 3 4 5 Total 1 Skill 20 a Education 10 1 50 100 150 200 b Work Experience 10 1 75 150 225 300 2 Effort 30 a Analytical Problem Solving 15 25 100 400 b Complexity of Task 15 50 100 200 400 3 Responsibility 40 a Delighting Customer 15 1 200 400 b Risk of Job Failure to the Organization 25 25 75 225 675 4 Working Conditions 10 a Physical Discomfort 5 1 50 100 b Emotional Discomfort 5 1 100 200 Total Job Description for Merchandise Purchaser Executive Job Summary Manages all purchasing activities for the hotel to ensure that all departments have the needed supplies and inventory Plans and forecasts merchandise to purchase based on historical purchases, reoccurring purchases and current inventory levels Receives purchasing requests from various hotel departments, grants approval and makes orders of all food, beverages, supplies, materials and equipment for the hotel Locates vendors, negotiates terms of sales, evaluates vendor quotes for the costs of food, beverages, supplies, materials and equipment, determines the most desirable suppliers from whom to make purchases, manages vendor contracts and ensures delivery of purchases Maintains records of all purchases made and follows up on accuracy and quality of purchases Resolves vendor grievances and makes claims against them Researches new trends or advances in product lines to find ways to reduce costs and improve quality Reviews success of previous orders and monitors occupancy rates and changing sales trends to determine the extent to which inventory should be replenished Prepares reports on merchandise costs and online purchasing Arranges for the disposal of surplus or damaged supplies and materials Requires a master's degree in business administration or hospitality management and 5 years of experience in the field or in a related area Ability to establish and maintain relationships in cross functional areas Strong negotiation, planning, organizing, decision making, interpersonal and communication skills Relies on experience and judgment to make decisions that are non routine and uncertain in nature Knowledge of inventory management, supply chain management, operations management, quality control and cost accounting principles, practices, procedures, and initiatives A certain degree of creativity and latitude is required to perform a variety of tasks related to negotiation, purchasing, inventory management, and forecasting needs, and securing the best price without compromising quality Typically reports to a manager or head of a unit department Compensable Factor Levels Factor Weight 1 2 3 4 5 Total 1 Skill 20 a Education 10 1 50 100 150 200 b Work Experience 10 1 75 150 225 300 2 Effort 30 a Analytical Problem Solving 15 25 100 400 b Complexity of Task 15 50 100 200 400 3 Responsibility 40 a Delighting Customer 15 1 200 400 b Risk of Job Failure to the Organization 25 25 75 225 675 4 Working Conditions 10 a Physical Discomfort 5 1 50 100 b Emotional Discomfort 5 1 100 200 Total Server Job summary Serves customers with excellent customer service and have complete knowledge of food and beverage menus Warmly greets and acknowledges customers upon arrival and seats them quickly Oversees the set up of tables and chairs to seat customers Has knowledge of food and drink menu to make suggestions to customers and answers their questions in an informative, friendly and enthusiastic manner Takes accurate food and beverage orders Ensures food prepared according to customers' orders and provides excellent customer service by developing and cultivating friendly relationships with guests Serves food and beverages to customers efficiently and effectively Cleans, stocks and maintains workstations Clears dirty plates from tables and replaces table linens and utensils for next guest quickly and efficiently Follows safety and sanitation policies and ensures dining room cleanliness Accurately processes customers' bills and handles cash, credit, and coupon transactions accurately and with integrity and honesty Monitors tables for available seating and keeps seating chart up to date Require a minimum of a high school diploma No work experience required Ability to stand, walk, and bend for long periods of time and lift up to 35 pounds regularly Good interpersonal skills Ability to work in a team environment and be calm and effective under pressure Works under immediate supervision Compensable Factor Levels Factor Weight 1 2 3 4 Total 1 Skill 25 a Technical Training 10 1 50 100 150 b Work Experience 15 1 75 150 2 Effort 30 a Diversity of Task 20 50 100 150 200 b Analytical Problem Solving 10 25 100 400 3 Responsibility 15 a Integration of Work with Others 10 1 50 150 450 b Delighting Customers 5 1 200 400 4 Working Conditions 30 a Physical Discomfort 15 1 50 100 b Emotional Discomfort 15 1 100 200 Total Cook Job Summary Prepares food to be served in hotel food outlets and for room service Prepares, washes, peels, cuts, seasons and cooks all kinds of food to be served in the hotel restaurants, snack bars, banquet rooms, and or room based on established recipes and or guest requests Weighs, measures and mixes ingredients required for specific food items to ensure recipe integrity, meal quality, and customer satisfaction Follows a menu to prepare and cook meats, fish, poultry, gravies, cereals, soups, vegetables and other food according to hygienic preparation methods, portion control and presentation specifications to be served in a timely and appetizing manner Monitors customer satisfaction Keeps records and orders supplies and ingredients used Washes dishes and cleans the kitchen May provide feedback to the chef to update menus to control costs Assists the chef in testing and developing recipes May assist the chef in the operations of the kitchen Requires an associate's degree in food or culinary science and up to 1 year of related experience Knowledge of federal, state, and local food sanitation regulations Ability to memorize a large variety of recipes and equipment used in the food preparation to ensure consistency Physical strength to lift heavy raw meats and cooking equipment Stamina to stand long hours working near hot grills, ranges and ovens Ability to work with little or no supervision in a chaotic environment and handle pressure calmly and effectively during rush hours Ability to work in a team environment and take directions Multi tasking, problem solving and organizing skills Has knowledge of commonly used concepts, practices, and procedures within the culinary field, such as cooking and knife handling Relies on instructions and pre established guidelines to perform the job functions Typically reports to a supervisor Compensable Factor Levels Factor Weight 1 2 3 4 Total 1 Skill 25 a Technical Training 10 1 50 100 150 b Work Experience 15 1 75 150 2 Effort 30 a Diversity of Task 20 50 100 150 200 b Analytical Problem Solving 10 25 100 400 3 Responsibility 15 a Integration of Work with Others 10 1 50 150 450 b Delighting Customers 5 1 200 400 4 Working Conditions 30 a Physical Discomfort 15 1 50 100 b Emotional Discomfort 15 1 100 200 Total Front Desk Receptionist Job Summary Administers guest check in and check out, handles billing, and responds to inquiries on the phone or face to face Job Description Greets persons entering the hotel with friendliness, professionalism and enthusiasm Administers guest check in to ensure thatguests receive requested rooms Handles billing,processes cash and credit card transactions at guest check out Solves any room disputes in a professional manner to ensure guest satisfaction Answers phones, provides information about the hotel, room rates and room availability to callers, takes and relays messages to guests, and handles other financial transactions including foreign exchange Monitors occupancy levels Responds to guest requests by coordinating with hotel amenities, room service, kitchen, reservation, customer service or valet staff to ensure quality customer service Reports guest complaints so facilities management can better oversee property maintenanceto ensure maximum customer satisfaction Acts as a guest liaison Offers suggestions to guests on local attractions or areas of interest May make travel arrangements, dining reservations, or procure entertainment tickets as requested by guests Requires an associates and 2 years of related experience Knowledge of computers and software applications Knowledge of customer service principles and practices Relies on instructions and pre established guidelines to perform the job functions Requires strong interpersonal skills, verbal communication skills, and customer service orientation Ability to tolerate stress, take initiative, be attentive to details and be professional Typically reports to a supervisor Compensable Factor Levels Factor Weight 1 2 3 4 Total 1 Skill 25 a Technical Training 10 1 50 100 150 b Work Experience 15 1 75 150 2 Effort 30 a Diversity of Task 20 50 100 150 200 b Analytical Problem Solving 10 25 100 400 3 Responsibility 15 a Integration of Work with Others 10 1 50 150 450 b Delighting Customers 5 1 200 400 4 Working Conditions 30 a Physical Discomfort 15 1 50 100 b Emotional Discomfort 15 1 100 200 Total Housekeeper Job Summary Cleans guest rooms and other specified areas in line with sanitation regulations, hotel policies and guest satisfaction Job Description Cleans rooms, corridors, lobby, restrooms, elevators, stairways, and other work areas to ensure that sanitation regulations and guest satisfaction are achieved Replenishes room supplies such as water, drink items, drinking glasses, linens, writing supplies, towels and bathroom items Carries linens, towels, toilet items and cleaning supplies using wheeled carts Keeps storage areas and carts well stocked, clean and tidy Loads linens and towels into washing machines and irons and folds dried items Stores clean linens and towels in closets Transports trash and waste to disposal areas Delivers baby cribs, rollaway bed and other items requested by guests to the rooms Collects clothing placed in garment bags and delivers them to hotel's Laundromat or dry cleaning service Submits all found items to supervisor Recommends repairs when needed Minimal schooling required No experience necessary Relies on instructions and pre established guidelines to perform a variety of job tasks Requires considerable strength and dexterity to perform physical activities that require lifting and handling of materials, cleaning, washing, waxing, polishing, scrubbing and operating of cleaning machines such as vacuum cleaners, powered scrubbing and waxing machines Requires a friendly and approachable attitude towards guests who may have demanding expectations and needs Ability to work quickly and efficiently with low profile Knowledge of principles and processes to provide customer service, which include the ability to assess guest needs to meet quality standards for customer satisfaction Works under immediate supervision Compensable Factor Levels Factor Weight 1 2 3 4 Total 1 Skill 25 a Technical Training 10 1 50 100 150 b Work Experience 15 1 75 150 2 Effort 30 a Diversity of Task 20 50 100 150 200 b Analytical Problem Solving 10 25 100 400 3 Responsibility 15 a Integration of Work with Others 10 1 50 150 450 b Delighting Customers 5 1 200 400 4 Working Conditions 30 a Physical Discomfort 15 1 50 100 b Emotional Discomfort 15 1 100 200 Total Summarize the Job Evaluation Data Enter the total points generated for each job below Position Total Points Sales Account Executive Events Catering Representative Customer Services Account Representative Merchandize Purchaser Executive Server Cook Front Desk Receptionist Housekeeper Based on the points generated, place these 8 positions in a hierarchical order of significance to the hotel Most important of the 8 positions 2 nd most important of the 8 positions 3 rd most important of the 8 positions 4 th most important of the 8 positions 5 th most important of the 8 positions 6 th most important of the 8 positions 7 th most important of the 8 positions Least important among the 8 positions 3 Does the alignment of these 8 positions appear to be out of sequence What can be done to improve the alignment of these positions JE Template for Exempt Jobs (FYI only do not fill in any scores) Job Compensable Factor Levels Factor Weight 1 2 3 4 5 Total 1 Skill 20 a Education 10 1 50 100 150 200 b Work Experience 10 1 75 150 225 300 2 Effort 30 a Analytical Problem Solving 15 25 100 400 b Complexity of Task 15 50 100 200 400 3 Responsibility 40 a Delighting Customer 15 1 200 400 b Risk of Job Failure to the Organization 25 25 75 225 675 4 Working Conditions 10 a Physical Discomfort 5 1 50 100 b Emotional Discomfort 5 1 100 200 Total JE Template for Non Exempt Jobs (FYI only do not fill in any scores) Job Compensable Factor Levels Factor Weight 1 2 3 4 Total 1 Skill 25 a Technical Training 10 1 50 100 150 b Work Experience 15 1 75 150 2 Effort 30 a Diversity of Task 20 50 100 150 200 b Analytical Problem Solving 10 25 100 400 3 Responsibility 15 a Integration of Work with Others 10 1 50 150 450 b Delighting Customers 5 1 200 400 4 Working Conditions 30 a Physical Discomfort 15 1 50 100 b Emotional Discomfort 15 1 100 200 Total

Question

Point Factor Method Job Evaluation Exercise In this exercise, will have an opportunity to rank order 8 jobs in a hotel based on the points that you will generate from a point factor method  The point factor method is the most widely used job evaluation technique because it is versatile and can be applied to different jobs  It is also relatively easy to implement and provides a quantitative basis for jobs to be compared against each other  From the points that you obtain for each job, this method enables the jobs in a firm to be placed in a hierarchical order based on its relative value to the firm  When you use the point factor method, you need to be mindful that you are evaluating the content of each job and not the attribute of the persons who are currently holding positions in these jobs  You are given 8 job descriptions in this exercise  Below is a job evaluation manual describing the job components attributes that are important to the hotel, which are deserving of compensation in the hotel industry  Each of these job attributes, called compensable factors , is defined  The various levels of difficulty for each of these compensable factors are also defined in this manual  A job evaluation form, comprising these compensable factors and their factor levels as well as points allocated to each factor level, is provided for you to evaluate the worth of each job within its respective job family  Please juxtapose the information in each job description against the information in this manual to rate each job with its appropriate job evaluation form  From the points that you obtain from your evaluation, you can then place these 8 jobs into a hierarchical order  JOB EVALUATION (JE) MANUAL Definitions of Compensable Factors SKILL Education   This factor measures the level of scholastic content or knowledge needed to be acquired formally in a school or college setting to perform the job successfully  Level 1  Very little scholastic knowledge needed for the job, the equivalent of some schooling   Level 2  Basic principles of math, science, English language, and general studies needed for the job, the equivalent of a high school diploma   Level 3  Basic principles of a specialized body of knowledge needed for the job, the equivalent of an associate's degree   Level 4  Broad principles of a specialized body of knowledge needed for the job, the equivalent of a bachelor's degree   Level 5  Very narrow principles of a highly specialized body of knowledge needed for the job, the equivalent of a graduate degree   Work Experience   This factor measures the number of years in a similar job required to perform the job successfully  Level 1  No or very minimal work experience required to perform the job  Level 2  Up to 1 year of previous work experience in a related function required to perform the job  Level 3  1 to just under 3 years of previous work experience in a related function required to perform the job  Level 4  3 to 5 years of previous work experience in a related function required to perform the job  Level 5  Over 5 years of previous work experience in a related function required to perform the job  Technical Training   This factor measures the level of skills or proficiency needed to be acquired from a trade school to perform the job successfully  Level 1  No formal or very minimal technical skills training needed to be able to perform the job successfully  Level 2  Some formal technical skills needed to be able to perform the job successfully, the equivalent of up to high school diploma   Level 3  up to 2 years of technical skills training needed to perform the job Successfully, the equivalent of a trades diploma or an associate's degree   Level 4  Over 2 years of technical skills training needed to perform the job successfully, the equivalent of a bachelor's degree or specialized training beyond a trades diploma or an associate's degree  EFFORT Diversity of Tasks   This factor measures the breadth or range of different job functions that is performed in the job ( e g  the sales function typically involves meeting prospects, making presentations, and closing the sale  these job activities that ensure that the firm's products services are sold are considered to be in the SAME job function  However, if the job duties of the salesperson include purchasing materials or cleaning rooms, then these job duties are considered DIFFERENT job functions because salespersons are typically not required to perform such tasks )  Level 1  Work done on the job is focused mainly on job tasks or activities in the same job function  Level 2  Work done on the job involves 2 job functions though same job tasks have some similarity e g  sales   public relations involve meeting people outside the company but other job tasks are very different  Level 3  Work done on the job involves 2 different job functions that have completely unrelated job tasks or activities  Level 4  Work done on the job involves doing more than 2 different job functions that have completely unrelated job tasks or activities  Complexity of Tasks   This factor measures the difficulty and depth of knowledge and skills required to perform the main job functions  Level 1  Work performed is simple, routine, and repetitive, requiring the application of basic skills to perform simple procedures  tasks performed require basic knowledge and skills that have not changed much  Level 2  Work performed requires general skills and some judgment to interpret or adapt established procedures to solve problems of moderate difficulty  tasks performed require keeping up to date with one's area of knowledge and skills  Level 3  Work performed is difficult and non routine, requiring specialized skills and high levels of judgment to apply one's area of specification to refine and modify existing procedures so as to solve new problems  tasks performed require continuous learning and application of new knowledge and skills in one's area of specialization   Level 4  Work performed is highly complex and changes constantly, requiring highly specialized skills and extensive judgment to create new procedures to solve undefined and ambiguous problems  tasks performed require continuous learning and application of new knowledge and skills in one's specialization as well as in other areas of specialization   Analytical Problem Solving   This factor measures degree of analytical skills required to solve problems  Level 1  Work performed requires minimal analytical thinking to solve recurring problems that tend to be simple, routine, and repetitive  Level 2  Work performed requires moderate analytical thinking to solve diversified range of problems that involve a variety of knowledge areas  Level 3  Work performed requires extensive analytical thinking to solve highly unique and strategic problems that have an impact on the competitive position of the firm and involves extensive research to solve to come up with a solution  RESPONSIBILITY Integration of Work with Others   This factor measures the extent to which the job requires one to work with others within the organization in a team setting in which others depend on for information or cooperation to make decisions  Level 1  Work does not involve any or minimal interaction with others in the organization  Level 2  Work mostly involves the interaction with others in the same team  Level 3  Work mostly involves the interaction with others in the same department  Level 4  Work mostly involves the interaction with others across different departments in the same organization  Risk of Job Failure to the Organization   This factor measures the extent to which failure in the job will have a significant negative impact on the firm's operations, costs, profitability, or competitiveness  Level 1  Job failure creates some inconvenience to the operations in the department but has minimal impact on its efficiency  Level 2  Job failure creates some inconvenience to the operations in the company but has minimal impact on costs or profitability  Level 3  Job failure may lead to operational gridlock, noticeable increases in costs, some losses in profitability but has no impact on the firm's competitiveness  Level 4  Job failure may lead to significant increases in costs, losses in profitability and a noticeable fall in the company's competitiveness  Delighting Customers   This factor measures the extent to which the job requires one to service customers effectively  Level 1  Job tasks have no or minimal contact with customers  Level 2  Job tasks involve daily contact with customers and failure to delight customers may lead to customer complaints that involve some costs to compensate for customers' inconvenience or unhappiness  Level 3  Job tasks involve extensive contact with customers and failure to delight customers with continual follow up and updates may lead to losses in major accounts, sales revenues, or profitability that may impact the competitive position of the firm  WORKING CONDITIONS Physical Discomfort   This factor measures the extent to which performing the job functions involve exposure to potential hazards, dirtiness, or other physical unpleasantness   Level 1  Minimal lifting involved in doing most job tasks, minimal hazards or dirtiness faced on the job, or minimal traveling or erratic working hours involved in performing the job function  Level 2  Lifting required of up to 25 lbs, moderate exposure to unpleasant elements such as chemicals, heat, or fumes in doing most job tasks, or moderate traveling or erratic working hours involved in performing the job function  Level 3  Lifting required of more than 25 lbs, frequent exposure to unpleasant elements such as chemicals, heat, or fumes in doing most job tasks, or extensive traveling or erratic working hours involved in performing the job function  Emotional Discomfort   This factor measures the extent to which performing the job functions involve exposure to serving or interacting with difficult people who are demanding and unpleasant  Level 1  No or minimal contact with external customers but some contact involved in interacting with internal coworkers such as answering questions and providing information  Level 2  Moderate contact involved in interacting with external customers but extensive contact involved in serving internal coworkers who may have difficult queries that demand quick responses  Level 3  Extensive contact involved in serving external customers who may have difficult queries and demand quick responses  Job also involves extensive accountability to internal stakeholders so that others may perform their jobs smoothly to ensure operational excellence  Sales Account Executive Job Summary  Responsible for all the sales activities for the hotel's services  Answers telephone call inquiries, promotes and sells the hotel's services to corporate clients or individuals  Prepares action plans, schedules and sales materials to meet sales quotas  Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction  Interacts with customers by phone or through field visits, to maintain favorable relationships  Develops new prospects through referrals, networking, or telephone canvassing using a prepared selling script, direct mail or email  Prepares bids, makes presentations and negotiates with new customer prospects to close deals  Provides sales quotationsfor current and potential customers to sustain and renew client contracts  Carries out market research, conducts competitor and customer surveys, prepares reports, charts, and other statistics for the sales managerto formulate effective marketing and sales protocols so as to retain customers as well as develop new market initiatives  Works with customer service teams to support customers and resolves customer concerns to ensure products and services consistently meet client needs  Works with marketing, sales, and product development teams to implement business development initiatives and marketing programs to develop and attract a strong pipeline of new customer prospects in addition to retaining key target customers  Requires a minimum of an associate's degree in business administration, hospitality management or communications, and at least 2 years of experience in the field or in a related area  Strong selling, interpersonal, customer service, communication and presentation skills  Ability to persuade, influence people with integrity and build trust, collaborate with others in cross functional areas, and work independently to drive results  Knowledge of advertising and sales techniques  Ability to work under pressure to meet sales quotas  Highly motivated, results oriented, and have high degree of creativity and flexibility to solve customer problems and requests  Willingness to travel extensively, work a flexible schedule, be available to respond to the requests of difficult customers and work in teams  Typically reports to a manager or head of a unit department  Compensable Factor Levels Factor Weight 1 2 3 4 5 Total 1  Skill 20  a  Education 10  1 50 100 150 200       b  Work Experience 10  1 75 150 225 300       2  Effort 30  a  Analytical Problem Solving 15  25 100 400       b  Complexity of Task 15  50 100 200 400       3  Responsibility 40  a  Delighting Customer 15  1 200 400       b  Risk of Job Failure to the Organization 25  25 75 225 675       4  Working Conditions 10  a  Physical Discomfort 5  1 50 100       b  Emotional Discomfort 5  1 100 200       Total       Job Description for Events Catering Representative Job Summary  Coordinates all the details required to ensure that an event for a customer runs smoothly and successfully in the hotel  Promotes, plans, coordinates, facilitates and executesactivities and functions involved in hosting a meeting or special event for organizations or individuals  Coordinates all amenities, accommodations and catering for the event  Ensures proper implementation of all promotions, activities, and entertainment including set up, event registration, gift distribution, and prize management  Coordinates with front desk staff on booking of rooms, kitchen staff on selecting and pricing of menu items, human resource department on hiring of employees to serve the food, refreshments and set up conference rooms, merchandise department to acquire and rent equipment and other subcontractors needed to ensure the smooth running of the event to ensure that it meets the needs of the client  Calculates, monitors and manages budgets for the event or catering needs and negotiates all necessary contracts  Develops and maintains client accounts by ensuring customer satisfaction before, during, and after the event to achieve increased revenues through new and repeat business  Brings in revenues by enhancing the firm's reputation and competitiveness as one that meet client needs  Provides feedback to and may work with sales manager to develop strategy for the sale of future meetings, special events and catering needs of clients  Requires a bachelor's degree in area of specialty such as hospitality management, communications, business administration or related field  Requires at least 3 years of experience in the field or in a related area such as public relations or facilities management  Knowledge of event planning, public relations or marketing principles and practices  Ability to establish and maintain cooperative relationships in cross functional areas  Ability to coordinate complex projects and work under pressure to meet tight deadlines  Strong negotiation, planning, organizing, problem solving, interpersonal and communication skills  Very detail oriented and capable of multi tasking to monitor and coordinate the timeline of an event  Makes regular visits to other departments to ensure that deadline for the event is met  A wide degree of flexibility, creativity and latitude is expected to make judgments to perform a wide variety of tasks as required by the client  Typically reports to a manager or head of a unit department  Factor Levels Compensable Factor Weight 1 2 3 4 5 Total 1  Skill 20  a  Education 10  1 50 100 150 200       b  Work Experience 10  1 75 150 225 300       2  Effort 30  a  Analytical Problem Solving 15  25 100 400       b  Complexity of Task 15  50 100 200 400       3  Responsibility 40  a  Delighting Customer 15  1 200 400       b  Risk of Job Failure to the Organization 25  25 75 225 675       4  Working Conditions 10  a  Physical Discomfort 5  1 50 100       b  Emotional Discomfort 5  1 100 200       Total       Job Description for Customer Services Account Representative Job summary  Handles all the hotel customers' queries and resolves quest complaints to maintain strong relationships and favorable contacts with them  Interacts with customers and troubleshoots problems to provide a high level of customer satisfaction Reviews requests complaints and contacts customers through phone, face to face or other means of communication to clarify requests complaints  Determines the cause of the problem, explains and selects the best solution to resolve the customer complaint regarding service or billingto ensure that customers are retained, satisfied, and that their needs are fulfilled  Documents customer complaints in reports and maintains financial accounts of adjustments given to customers  Recommends changes to the products or services,potential service or product enhancements or modifications or improvements in processes or operational policies to fulfill customer needs and increase sales  Recommends changes to website, products, or services to fulfill customer needs  Works with sales team to plan, coordinate and develop business strategies by applying knowledge of customer market to enhance sales growth  Relies on experience and judgment to perform a variety of complicated queries and tasks demanded by customers  A wide degree of creativity and latitude is expected to solve customer issues and problems  Strong listening, problem solving, communication, interpersonal and negotiation skills  Require a minimum of an associate's degree and at more than 5 years of experience in the field or in a related area  Typically reports to a manager or head of a unit department  Compensable Factor Levels Factor Weight 1 2 3 4 5 Total 1  Skill 20  a  Education 10  1 50 100 150 200       b  Work Experience 10  1 75 150 225 300       2  Effort 30  a  Analytical Problem Solving 15  25 100 400       b  Complexity of Task 15  50 100 200 400       3  Responsibility 40  a  Delighting Customer 15  1 200 400       b  Risk of Job Failure to the Organization 25  25 75 225 675       4  Working Conditions 10  a  Physical Discomfort 5  1 50 100       b  Emotional Discomfort 5  1 100 200       Total       Job Description for Merchandise Purchaser Executive Job Summary  Manages all purchasing activities for the hotel to ensure that all departments have the needed supplies and inventory  Plans and forecasts merchandise to purchase based on historical purchases, reoccurring purchases and current inventory levels  Receives purchasing requests from various hotel departments, grants approval and makes orders of all food, beverages, supplies, materials and equipment for the hotel  Locates vendors, negotiates terms of sales, evaluates vendor quotes for the costs of food, beverages, supplies, materials and equipment, determines the most desirable suppliers from whom to make purchases, manages vendor contracts and ensures delivery of purchases  Maintains records of all purchases made and follows up on accuracy and quality of purchases  Resolves vendor grievances and makes claims against them Researches new trends or advances in product lines to find ways to reduce costs and improve quality Reviews success of previous orders and monitors occupancy rates and changing sales trends to determine the extent to which inventory should be replenished  Prepares reports on merchandise costs and online purchasing  Arranges for the disposal of surplus or damaged supplies and materials  Requires a master's degree in business administration or hospitality management and 5 years of experience in the field or in a related area  Ability to establish and maintain relationships in cross functional areas  Strong negotiation, planning, organizing, decision making, interpersonal and communication skills  Relies on experience and judgment to make decisions that are non routine and uncertain in nature  Knowledge of inventory management, supply chain management, operations management, quality control and cost accounting principles, practices, procedures, and initiatives A certain degree of creativity and latitude is required to perform a variety of tasks related to negotiation, purchasing, inventory management, and forecasting needs, and securing the best price without compromising quality  Typically reports to a manager or head of a unit department  Compensable Factor Levels Factor Weight 1 2 3 4 5 Total 1  Skill 20  a  Education 10  1 50 100 150 200       b  Work Experience 10  1 75 150 225 300       2  Effort 30  a  Analytical Problem Solving 15  25 100 400       b  Complexity of Task 15  50 100 200 400       3  Responsibility 40  a  Delighting Customer 15  1 200 400       b  Risk of Job Failure to the Organization 25  25 75 225 675       4  Working Conditions 10  a  Physical Discomfort 5  1 50 100       b  Emotional Discomfort 5  1 100 200       Total       Server Job summary  Serves customers with excellent customer service and have complete knowledge of food and beverage menus  Warmly greets and acknowledges customers upon arrival and seats them quickly  Oversees the set up of tables and chairs to seat customers  Has knowledge of food and drink menu to make suggestions to customers and answers their questions in an informative, friendly and enthusiastic manner  Takes accurate food and beverage orders  Ensures food prepared according to customers' orders and provides excellent customer service by developing and cultivating friendly relationships with guests Serves food and beverages to customers efficiently and effectively  Cleans, stocks and maintains workstations  Clears dirty plates from tables and replaces table linens and utensils for next guest quickly and efficiently  Follows safety and sanitation policies and ensures dining room cleanliness  Accurately processes customers' bills and handles cash, credit, and coupon transactions accurately and with integrity and honesty  Monitors tables for available seating and keeps seating chart up to date  Require a minimum of a high school diploma  No work experience required  Ability to stand, walk, and bend for long periods of time and lift up to 35 pounds regularly  Good interpersonal skills  Ability to work in a team environment and be calm and effective under pressure  Works under immediate supervision  Compensable Factor Levels Factor Weight 1 2 3 4 Total 1  Skill 25  a  Technical Training 10  1 50 100 150       b  Work Experience 15  1 75 150       2  Effort 30  a  Diversity of Task 20  50 100 150 200       b  Analytical Problem Solving 10  25 100 400       3  Responsibility 15  a  Integration of Work with Others 10  1 50 150 450       b  Delighting Customers 5  1 200 400       4  Working Conditions 30  a  Physical Discomfort 15  1 50 100       b  Emotional Discomfort 15  1 100 200       Total       Cook Job Summary  Prepares food to be served in hotel food outlets and for room service  Prepares, washes, peels, cuts, seasons and cooks all kinds of food to be served in the hotel restaurants, snack bars, banquet rooms, and or room based on established recipes and or guest requests  Weighs, measures and mixes ingredients required for specific food items to ensure recipe integrity, meal quality, and customer satisfaction  Follows a menu to prepare and cook meats, fish, poultry, gravies, cereals, soups, vegetables and other food according to hygienic preparation methods, portion control and presentation specifications to be served in a timely and appetizing manner  Monitors customer satisfaction  Keeps records and orders supplies and ingredients used  Washes dishes and cleans the kitchen  May provide feedback to the chef to update menus to control costs  Assists the chef in testing and developing recipes  May assist the chef in the operations of the kitchen  Requires an associate's degree in food or culinary science and up to 1 year of related experience  Knowledge of federal, state, and local food sanitation regulations  Ability to memorize a large variety of recipes and equipment used in the food preparation to ensure consistency  Physical strength to lift heavy raw meats and cooking equipment  Stamina to stand long hours working near hot grills, ranges and ovens  Ability to work with little or no supervision in a chaotic environment and handle pressure calmly and effectively during rush hours  Ability to work in a team environment and take directions  Multi tasking, problem solving and organizing skills  Has knowledge of commonly used concepts, practices, and procedures within the culinary field, such as cooking and knife handling  Relies on instructions and pre established guidelines to perform the job functions Typically reports to a supervisor  Compensable Factor Levels Factor Weight 1 2 3 4 Total 1  Skill 25  a  Technical Training 10  1 50 100 150       b  Work Experience 15  1 75 150       2  Effort 30  a  Diversity of Task 20  50 100 150 200       b  Analytical Problem Solving 10  25 100 400       3  Responsibility 15  a  Integration of Work with Others 10  1 50 150 450       b  Delighting Customers 5  1 200 400       4  Working Conditions 30  a  Physical Discomfort 15  1 50 100       b  Emotional Discomfort 15  1 100 200       Total       Front Desk Receptionist Job Summary  Administers guest check in and check out, handles billing, and responds to inquiries on the phone or face to face  Job Description  Greets persons entering the hotel with friendliness, professionalism and enthusiasm  Administers guest check in to ensure thatguests receive requested rooms  Handles billing,processes cash and credit card transactions at guest check out Solves any room disputes in a professional manner to ensure guest satisfaction  Answers phones, provides information about the hotel, room rates and room availability to callers, takes and relays messages to guests, and handles other financial transactions including foreign exchange  Monitors occupancy levels Responds to guest requests by coordinating with hotel amenities, room service, kitchen, reservation, customer service or valet staff to ensure quality customer service  Reports guest complaints so facilities management can better oversee property maintenanceto ensure maximum customer satisfaction  Acts as a guest liaison  Offers suggestions to guests on local attractions or areas of interest  May make travel arrangements, dining reservations, or procure entertainment tickets as requested by guests  Requires an associates and 2 years of related experience  Knowledge of computers and software applications  Knowledge of customer service principles and practices  Relies on instructions and pre established guidelines to perform the job functions  Requires strong interpersonal skills, verbal communication skills, and customer service orientation  Ability to tolerate stress, take initiative, be attentive to details and be professional  Typically reports to a supervisor  Compensable Factor Levels Factor Weight 1 2 3 4 Total 1  Skill 25  a  Technical Training 10  1 50 100 150       b  Work Experience 15  1 75 150       2  Effort 30  a  Diversity of Task 20  50 100 150 200       b  Analytical Problem Solving 10  25 100 400       3  Responsibility 15  a  Integration of Work with Others 10  1 50 150 450       b  Delighting Customers 5  1 200 400       4  Working Conditions 30  a  Physical Discomfort 15  1 50 100       b  Emotional Discomfort 15  1 100 200       Total       Housekeeper Job Summary  Cleans guest rooms and other specified areas in line with sanitation regulations, hotel policies and guest satisfaction  Job Description  Cleans rooms, corridors, lobby, restrooms, elevators, stairways, and other work areas to ensure that sanitation regulations and guest satisfaction are achieved  Replenishes room supplies such as water, drink items, drinking glasses, linens, writing supplies, towels and bathroom items  Carries linens, towels, toilet items and cleaning supplies using wheeled carts  Keeps storage areas and carts well stocked, clean and tidy  Loads linens and towels into washing machines and irons and folds dried items  Stores clean linens and towels in closets  Transports trash and waste to disposal areas  Delivers baby cribs, rollaway bed and other items requested by guests to the rooms  Collects clothing placed in garment bags and delivers them to hotel's Laundromat or dry cleaning service  Submits all found items to supervisor  Recommends repairs when needed  Minimal schooling required  No experience necessary  Relies on instructions and pre established guidelines to perform a variety of job tasks  Requires considerable strength and dexterity to perform physical activities that require lifting and handling of materials, cleaning, washing, waxing, polishing, scrubbing and operating of cleaning machines such as vacuum cleaners, powered scrubbing and waxing machines  Requires a friendly and approachable attitude towards guests who may have demanding expectations and needs  Ability to work quickly and efficiently with low profile  Knowledge of principles and processes to provide customer service, which include the ability to assess guest needs to meet quality standards for customer satisfaction  Works under immediate supervision  Compensable Factor Levels Factor Weight 1 2 3 4 Total 1  Skill 25  a  Technical Training 10  1 50 100 150       b  Work Experience 15  1 75 150       2  Effort 30  a  Diversity of Task 20  50 100 150 200       b  Analytical Problem Solving 10  25 100 400 3  Responsibility 15  a  Integration of Work with Others 10  1 50 150 450       b  Delighting Customers 5  1 200 400       4  Working Conditions 30  a  Physical Discomfort 15  1 50 100       b  Emotional Discomfort 15  1 100 200       Total       Summarize the Job Evaluation Data Enter the total points generated for each job below  Position Total Points Sales Account Executive            Events Catering Representative            Customer Services Account Representative            Merchandize Purchaser Executive            Server            Cook            Front Desk Receptionist            Housekeeper            Based on the points generated, place these 8 positions in a hierarchical order of significance to the hotel  Most important of the 8 positions                                2 nd most important of the 8 positions                                3 rd most important of the 8 positions                                4 th most important of the 8 positions                                5 th most important of the 8 positions                                6 th most important of the 8 positions                                7 th most important of the 8 positions                                Least important among the 8 positions                                3  Does the alignment of these 8 positions appear to be out of sequence  What can be done to improve the alignment of these positions  JE Template for Exempt Jobs (FYI only   do not fill in any scores) Job                             Compensable Factor Levels Factor Weight 1 2 3 4 5 Total 1  Skill 20  a  Education 10  1 50 100 150 200       b  Work Experience 10  1 75 150 225 300       2  Effort 30  a  Analytical Problem Solving 15  25 100 400       b  Complexity of Task 15  50 100 200 400       3  Responsibility 40  a  Delighting Customer 15  1 200 400       b  Risk of Job Failure to the Organization 25  25 75 225 675       4  Working Conditions 10  a  Physical Discomfort 5  1 50 100       b  Emotional Discomfort 5  1 100 200       Total       JE Template for Non Exempt Jobs (FYI only   do not fill in any scores) Job                             Compensable Factor Levels Factor Weight 1 2 3 4 Total 1  Skill 25  a  Technical Training 10  1 50 100 150       b  Work Experience 15  1 75 150       2  Effort 30  a  Diversity of Task 20  50 100 150 200       b  Analytical Problem Solving 10  25 100 400       3  Responsibility 15  a  Integration of Work with Others 10  1 50 150 450       b  Delighting Customers 5  1 200 400       4  Working Conditions 30  a  Physical Discomfort 15  1 50 100       b  Emotional Discomfort 15  1 100 200      Total

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Point-Factor Method Job Evaluation Exercise In this exercise, will have an opportunity to rank order 8 jobs in a hotel based on the points that

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