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Points: 5 2 0 2 3 Capsim Management Simulations, Inc. You are having a lunch meeting with a loyal and very good customer. Over lunch
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Capsim Management Simulations, Inc.
You are having a lunch meeting with a loyal and very good customer. Over lunch you happen to mention that your application to an exclusive golf club was denied for the second time. Your customer responds, "Hey, why didnt you tell me My family has been members there for years, let me make a phone call, Im sure we can get it worked out." Which of the following statements should represent your primary concern about this situation?
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Current members of the club are likely to know I wasnt accepted through the proper channels.
My customer likely feels forced into having to help me
If anyone else at my company learns about this, they might think that I bribed the customer.
My customer has increased influence over me that he might try to use for special treatment or deals.
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