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Poor handling of complaints by management creates a negative response in the attitude of the consumer and is perceived as a violation of basic human
Poor handling of complaints by management creates a negative response in the attitude of the consumer and is perceived as a violation of basic human needs. Which of the following is not one of those needs? Question 2 Select one: a. Self-esteem b. Security c. Fairness d. Need for control e. All of the above
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BPM - Driving Innovation In A Digital World
Authors: Jan Vom Brocke, Theresa Schmiedel
1st Edition
3319144308, 9783319144306
