Poor Zetty, the Malaysian trolley dolley....

a. analyze at least one issue in contemporary management that may be relevant in this case study.

b. examine the situation and clarify who is at fault here? Is it right to conclude that Zetty is at fault? Or is it right to say that the company- Fastjet Airlines is the culprit.

c. provide suggestion on how to make things right in this situation.Provide a plan of action to deal with the problems posed by the case study.