Possible ways to improve the complaint process include:Make the complaints$-$handling policy and processes visible and accessible to customers and employees.Strive to resolve complaints at first point$-$of$-$contact.Empower employees to resolve complaints.Create clear guidelines for escalation of complaints to senior staff.Design the complaints$-$handling policy and processes around ISO $10002.$Go mobile use apps to capture complaints as they occur.Go social scan social media for complaints and resolve them quickly.Enable web$-$based and telephone $($free$-$phone$)$ complaints capture.Link complaints to customer satisfaction and retention goals.Appoint a complaints management executive.Teach customers how to complain; publish your process.Reward customers who complain.Ensure customers are satisfied with the resolution they are offered.Collect complaints data; analyse and fix root causes.Use technology to support complaints$-$handling and deliver useful management reports.Group of answer choicesTrueFalse