PostIncident Review: 0 After the incident is resolved, conduct a post-incident review to analyse the root cause, response effectiveness, and lessons learned. 0 Identify preventive measures to mitigate similar incidents in the future. 0 Prepare a report summarizing the incident and recommendations for improvement. Challenges: Throughout the incident management workow, you may encounter challenges such as: 0 Managing communication effectively during a crisis. 0 Ensuring coordination among team members and external technicians. o Balancing the need for speed with the need for accuracy in diagnosis and resolution. 0 Addressing user frustration and concerns. Conclusion: This case study presents a realworld scenario where you, as a manager, must lead the Incident Management Team through a network outage incident. Your ability to respond efficiently, communicate effectively, and guide the team to a successful resolution will be crucial in minimizing disruption and ensuring business continuity