Potential Issue: Elderly immigrants in the Bronx, your beneficiaries, may possess some degree of bargaining power. If they perceive better value, responsiveness, or culturally sensitive support from other service providers or substitutes, they might opt to switch, reducing your organization's ability to fulfill its mission effectively. This could be exacerbated by factors such as changing demographics, evolving needs, or shifts in community dynamics. Meeting the diverse needs and preferences of beneficiaries while maintaining their loyalty and trust is crucial. Your organisation must continuously engage with beneficiaries, solicit feedback, and tailor services to address their evolving requirements, ensuring that your offerings remain relevant, impactful, and indispensable within the community. Additionally, building strong relationships and trust with beneficiaries can help mitigate the risk of losing them to competitors or substitutes. summary