PQR (M) Sdn Bhd is a Malaysian company producing bearings for multiple industries and multinational customers. One of their products, Deep Groove Ball Bearings (DGBB) are among the most widely used type of bearing in the world. DGBB can operate at high speeds and can carry radial and (limited) axial loads and commonly used in electric motors, compressors, fans, and conveyors. This company is heading toward to implement the Six Sigma methodology as one of their initiatives to improve their business process by meeting the customer's expectations and the stakeholder's standards. As a new production engineer, and certified with Six Sigma belts, you has been requested to lead a new project to solve a production problem. Based on the Production Daily Report (ProDart) detailed in Appendix A:

a) Explain your strategy and the necessary tools based on Define and Measure phases of the Six Sigma Methodology as an initial process to accomplish the project. (12 Marks)

b) Develop a Team Charter (18 Marks)

c) Identify possible CTQs and CTPs (6 Marks)

d) Develop a Sample Data Measurement Plan (14 Marks)

Appendix A :

POR (M) San Bhd Production Daily Report (ProDart] Date/ Day: 24 August 2020/ Monday Aren: . Assembly Line: A Product: Deep Groove Ball Bearing (DGBB) Process: Assembly 2mm ball bearing Shift: AM/ PR Output at middle shift (@) 12.30 am) - 680 pes Output at end shift (@ 7.00am) - 680 pcs Issue encountered during the shift (ES/ NO A) ENO: All report ar of the next shift. From; Name of Supervisor / ID : Ahmad Bin Ali / A 43713 To; Name of Supervisor / ID : Wong Tye Kin / A 44527 Prepared By: (Line Leader) Name: Raju A/L Aadl ID: C 56756 B) EYES Machine No: 10 Machine Name: Margarita X8-10 Machine Process: Assemble 2mm ball bearing to Inner deep groove ring Operator Name / ID: Razif Bin Amir / D 42254 Time start: 1100 pm Time End: 7:00 am Details Started from 9pm until 11.00 pm. Margarita XS-10 produced "cracking sounds" but the process was still running. H Margarita The operator, technidan and engineer d on the prior records due to defect of . The w boxes of ball bearing and operator were manually y-one the ball bearing before proceed to assembly process We have Implemented the same solution, but we decided to stop the production due to defects on the final product Expected Output: 2500 pcs Actual Output: 680 pcs Loss output/RM: Price RM 2.38/pc Action Taken: Stop the production at 12.30 am Prepared By: Verified By: Ahmad (Line Leader) Name: Raju A/L And [Supervisor) Name: Ahmad Bin All ID: G 56756 ID: A 43713