Practice Handout Chapter $8$

$1)$ True or False: Empowerment is viewed as a "pull" strategy, which involves managers designing a work situation so that it energizes and provides intrinsic encouragement to employees.

$2)$ True or False: As a manager, Bill understands the concept of empowerment. He recognizes he can empower his employees by creating circumstances in which his employees feel empowered.

$3)$ True or False: The dimension of empowerment that would most help a person overcome a smoking addiction is meaningfulness.

$4)$ True or False: Kenneth derives a great deal of satisfaction from work and has decided to open his own motorcycle store. He would probably score high on the self$-$determination dimension of empowerment.

$5)$ True or False: Your department is average in its performance. You believe if you were in charge, the department would perform above average. You would probably score highest on the self$-$efficacy dimension of empowerment.

$6)$ True or False: People who score high on the trust dimension of empowerment are more direct, open, honest, self$-$assured, and willing to cooperate with others.

$7)$ True or False: If you create a picture of the desired future through word pictures and moving language, you have satisfied the emotional arousal prescription for empowerment.

$8)$ True or False: Joe implemented the following policy effective immediately: All employees have discretion to resolve customer complaints on the spot. This is most closely linked with creating confidence to foster empowerment.

$9)$ True or False: Many managers and employees are reluctant to accept empowerment, but they are even more reluctant to offer empowerment. If a rationale offered by management is $"$I$\text{'}$m willing to empower people, but when I do$,$ they either mess things up or try to grab all the glory," the issue is a need for control.

$10)$ You are the CEO of Sugar Land Light & Power. In reading the Wall Street Journal, you notice the editors have forecasted an unstable and unpredictable environment for the utility industry for the next $10$ years. You also suspect a lot of change. What should you do$?$

A$)$ Empower your employees, arrange for more self$-$managing work teams, and broaden participation and accountability

B$)$ Maintain control and issue top$-$down mandates regarding strategy and direction

C$)$ Revisit company policies with both management and employees

D$)$ Do nothing; wait until problems surface

$11)$ After attending a management seminar on empowerment, you have decided to issue a memo telling your employees they are now empowered. Will this work?

A$)$ Yes, you can give someone empowerment.

B$)$ No$,$ most people want to avoid the responsibilities associated with empowerment.

C$)$ No$,$ a manager cannot empower others, but he can help them empower themselves.

$12)$ If you have a basic level of competence, a willingness to put forth effort to accomplish a task, and the absence of overwhelming inhibitors to success, then which would you probably score high in$?$

A$)$ Self$-$efficacy

B$)$ Self$-$determination

C$)$ Personal consequence

D$)$ Meaningfulness

E$)$ Trust