Practice, Question 25 In September 1982, seven people died in the Cityplace Chicago area after swallowing Tylenol capsules that had been tainted with cyanide, replaced in their packaging, and put on store shelves for sale. Johnson & Johnson maintained that the tampering could NOT have been foreseen, and was therefore NOT its fault, but still recalled all Tylenol capsules and cancelled advertising at a pre-tax loss estimated at $100 million. It also developed a capsule-shaped tablet that would be more difficult to tamper with. In doing this, Johnson & Johnson Practice, Question 31 The public demand that companies take into consideration the needs and wants of its customers when making decisions is called which of the following? consumer awareness consumerism 0 handled the situation in a socially responsible way. 0 raised awareness of the dangers of using Tylenol. avoided accepting responsibility and therefore acted unethically. 0 admitted product liability. Practice, Question 26 Business responsibilities to the general public include developing a quality workforce. 0 all of the choices are correct. dealing with public health issues. protecting the environment. consumer behaviour 0 consumer empowerment Practice, Question 32 The responsibility of manufacturers for injuries and damages caused by their product is referred to as which of the following? 0 product responsibility 0 product protection 0 product liability product negligence Practice, Question 33 Which of the following is NOT a consumer right? right to protest Practice, Question 28 A strategy that targets consumers that like to support environmentally conscious businesses is called 0 right to be informed 0 cause-related marketing. right to be safe 0 green marketing. 0 right to choose 0 a public health issue. 0 the Safe Environment Project. End of document