Preface your responses with A, B, or C.

In the class readings, you were introduced to several conflict management processes including reflective thinking (Aakhus, 2002), the Five A's (Conflict Management and Negotiation, 2009), and the A-E-I-O-U Model (Mehl, n.d.).

A) (2 points) Summarize how each of these three models is described in the referenced class readings.

B) (1 point) Identify one (1) of these 3 conflict management processes that would be your first choice as part of your next virtual class team's communication plan. Explain why this would be the best choice.

C) (1 point) Your team has encountered a conflict that they have not been able to resolve with any of these 3 techniques. They decide to use "mediation." Explain what that means, who would be involved, and the general process