Preparation

Ensure a comfortable, confidential environment.

Ensure each part of the form is completed.

Open the Discussion

Establish the purpose and importance of the discussion.

Use rubric to identify what standard is not being met.

Clarify Phase

What are the performance issues and concerns? Clarify the performance issue by providing examples.

Explain the impact of the performance issues.

Restate the required performance standards.

Give the intern the opportunity to respond and actively listen to their response.

Action Phase

Ask the intern for their ideas and suggestions on how to overcome performance issues.

Discuss corrective actions required.

State ideas that can help the intern overcome their performance issues.

Document corrective actions to be undertaken and supports coach will provide.

Agree Phase

Set a date for progress to be reviewed.

Explain the consequences if the performance issues continue.

Obtain agreement from the intern that they will commit to the Performance Improvement Plan by signing the plan.

Performance Standards
Program Component	Does Not Meet Standard	Partially Meets Standard (Area of Concern)	Meets Standard	Exceeds Standard
Deliverables	Rarely meets deliverable deadlines and/or quality of work is low and requires repetition of 75-100% of the assignment.	Meets deliverable deadlines sometimes and/or quality of work is low and requires repetition of 25-50% of the assignment.	Meets deliverable deadlines most of the time and/or quality of work is such that it requires less than 25% repetition of the assignment.	Meets deliverable deadlines all of the time and the quality of work is such that it requires no repetition of the assignment.
Attendance	Regularly fails to be present, on-time for training and not late from breaks, and often leaves early.	Is present, on-time for training, not late from breaks, and does not leave early 12 out of 14 days of training.	Is present, on-time for training, not late from breaks, and does not leave early 13 out of 14 days of training.	Is present, on-time for training, not late from breaks, and does not leave early 14 out of 14 days of training.
Dress Code	Regularly fails to wear business casual attire.	Is in business casual attire some of the time.	Is in business casual attire most of the time.	Is in business casual attire all of the time.
Engagement	Is rarely engaged in training.	Is engaged in training some of the time.	Is engaged in training most of the time.	Is engaged in training all of the time.
Communication	Regularly fails to consistently communicate	Consistently communicates some of the time.	Consistently communicates most of the time.	Consistently communicates all of the time.

Scenario

We are 5 days into training and there is an intern that has turned in the last 2 assignments late without communicating with you. After the first late assignment, you and the intern had a quick informal talk about the late assignment and they indicated it wouldn't happen again. However, this second assignment is now late. You decide to conduct a feedback session doing a break.

How will you prepare for the meeting?

Establish the purpose and importance of the discussion.

Use rubric to identify what standard is not being met.

What program component(s) does the scenario describe?

Deliverables and Communication

How would you rate the interns' performance? Choose one: Does Not Meet Standard, Partially Meets Standard, Meets Standard or Exceeds Standard

Partially Meets Standard (Area of Concern)

Describe the performance issues and concerns as if you are addressing the intern.

Describe what corrective actions you would implement with the intern.

What supports will you implement to ensure the intern's success?

Support through text/phone calls, additional check ins

How will you review the intern's progress?

What are your next steps if the intern is still not meeting the performance standard(s)?

What are your next steps if the intern is successful in meeting the performance standard(s)?

What questions or concerns do you have about this process?