Question
Prepare a Cost of Quality report 15 points The CEO of Smith Snackfoods is concerned about the amount of resources currently spent on customer warranty
Prepare a Cost of Quality report 15 points The CEO of Smith Snackfoods is concerned about the amount of resources currently spent on customer warranty claims. Each box of snacks is printed with the following logo: "Satisfaction guaranteed, or your money back." Since the claims are so high, she would like to evaluate what costs are being incurred to ensure the quality of the product. The following information was collected from various departments within the company: Warranty claims $420,000 Cost of defective products found at the inspection point 94,000 Training factory personnel 26,000 Recall of Batch #59374 175,000 Inspecting products when halfway through the production process 55,000 Cost of disposing of rejected products 12,000 Preventive maintenance on factory equipment 7,000 Production loss due to machine breakdowns 15,000 Inspection of raw materials 5,000 Requirements Prepare a Cost of Quality report. In addition to listing the costs by category, determine the percentage of the total costs of quality incurred in each cost category. Then, provide a brief explanation of what can be learned from the report.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started