Prepare reports on key aspects of the business Report system failures, product and service failures and variances to the business plan as they occur Analyse performance reports against planned objectives Review performance indicators and refine, where required Identify and coach underperforming staff Establish ongoing review processes Monitor and respond to business performance, including evaluation of performance against key results indicators You are required to: Address scenarios that simulate the implementation of the business plan - Task 2.4.1 Report on the implementation of the business plan - Task 2.4.1 Identify and coach under-performing staff - Task 2.4.2 2.4.1 Reporting