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Pretend that you are a manager at the restaurantyou want to evaluate the effectiveness on customer service training you are giving to your waiters next
Pretend that you are a manager at the restaurantyou want to evaluate the effectiveness on customer service training you are giving to your waiters next week. Your training will specifically focus on how to approach customers regarding the purchase of wine, mixed drinks or soft drinks with their dinner.
Describe in words a Pretest-PostTest Control Group Design (True experiment).
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