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Pretend you are working at the front desk of the hotel. Create a SALES SCRIPT for each of the scenarios below: Your role for each
Pretend you are working at the front desk of the hotel. Create a SALES SCRIPT for each of the scenarios below: Your role for each scenario: Front desk staffnd person a telephone customerrd person in person guestTASK:Research Fairmont Hotel Vancouver West Georgia St Vancouver, BC VCW CAScenario A: A couple is booking a room for their anniversary. Right now they are in a basic suite but you think they can do better. Try to upsell them to the junior suite with the Romantic Package which includes a bottle of Champaigne upon arrival, a couples massage at the hotel spa, and a free glass of wine with dinner at the hotel restaurant. telephone customer A family of mom dad, and two children ages and are in town for the first time and asking you to give some ideas what they can do for fun. Tell them what is around the hotel for fun and entertainment Sweeten the deal but offering other travel tips, ways to get around the city, and restaurant options in the area. in person customer
Pretend you are working at the front desk of the hotel. Create a SALES SCRIPT for each of the scenarios below: Your role for each scenario: Front desk staffnd person a telephone customerrd person in person guestTASK:Research Fairmont Hotel Vancouver West Georgia St Vancouver, BC VCW CAScenario A: A couple is booking a room for their anniversary. Right now they are in a basic suite but you think they can do better. Try to upsell them to the junior suite with the Romantic Package which includes a bottle of Champaigne upon arrival, a couples massage at the hotel spa, and a free glass of wine with dinner at the hotel restaurant. telephone customer A family of mom dad, and two children ages and are in town for the first time and asking you to give some ideas what they can do for fun. Tell them what is around the hotel for fun and entertainment Sweeten the deal but offering other travel tips, ways to get around the city, and restaurant options in the area. in person customer
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