"Prima Donna"

You manage a team of salespeople located throughout a twelvestate area in the Midwest. You stay in touch with your people via regular conference calls and weekly progress reports. Fran Lowe, your star salesperson and a bit of a prima donna, often misses meetings and is late with reports because her territory is particularly difficult. You are starting to sense some resentment from your other salespeople that Lowe gets a free pass on her administrative duties because of her sales success. What should you do$?$

QUESTIONS

Should Fran be held to the same reporting standards as the other sales reps regardless of her performance?

How would you handle your next meeting with Fran?

If Fran aspires to sales management, how would you handle the meeting?

Is the difficult territory aspect significant here?