Prime Food Caterer (PFC) has been operating food catering services in Melaka for 8 years. PFC believes strongly in producing high-quality food and would like to use TQM tools to measure quality. PFC has recognised the need to produce good quality products for its customers and has planned to prepare a formalised quality management programme. Required: a) Explain what is meant by TQM and use examples to show how it may be introduced into different areas of PFC's food catering business in relation to design, food production, sales and suppliers. (5 marks) b) Explain why the adoption of TQM is particularly important within a Just-In-Time (JIT) production environment