Principle that lowers cost and shortens cycle times through the effective use of resources. (1 Point) a. Focus on Customers b. Process Approach c. Continuous Improvement d. Systems Approach 17.Principle focused on continuous improvement of employee skills and process capabilities.* (1 Point) a. Focus on Customers b. Process Approach c. Continuous Improvement d. Systems Approach 18.Engaged people at all levels of the organization who are involved in the pursuit of quality that provides benefits to the organization. (1 Point) a. Focus on Customers b. Fact-based decision making c. Strong Leadership d. Engaged colleagues 19.An organizational focus on satisfying customers. (1 Point) a. Focus on Customers b. Fact-based decision making c. Strong Leadership d. Engaged colleagues 20.An online retailer analyzes packages shipped per day for the past week and uses this to schedule employees in his packing and shipping department. (1 Point) a. Focus on Customers b. Fact-based decision making c. Strong Leadership d. Engaged colleagues