3. What are the advantages or disadvantages of licensing as a means of gaining access to foreign markets?
6. A study by the U.S. General Accounting Office reported that, on average, a firm takes 3.5 years to see significant results from a quality improvement program. Why do you think it takes so long to see significant results? Please make your answer as substantive as possible.

5. Category 5 of the Baldrige criteria focuses on workforce. Why do you think the authors of the Baldrige criteria included this category? Why is human resource management an important consideration in quality planning and management?