Problem 1. (Chapter 4: Logistics/Supply Chain Customer Service) A food company is attempting to set the customer service level (in-stock probability in its warehouse) for a particular product line item. Annual sales for the items are 100,000 boxes, or 3,846 boxes biweekly. The product cost in inventory is $10 per box, to which $1 is added as profit margin. Stock replenishment is every two weeks and the demand during this time is assumed normally distributed with a standard deviation of 400 boxes. Inventory carrying costs are 30 percent per year of item value. Management estimates that a 0.156 percent change in total revenue would occur for each 1 percent change in the in-stock probability. Based on the information, find the optimal in-stock probability for the item. (Hint: see the similar example on Module 3 Ch04 PPT file slides 19-22) SL Levels in % for Various z Values Developed from entries in a normal distribution table