Problem 1. Two types of customers are served by a two-step process. Resource X is staffed with 1 employees and Resource Y is staffed with 2 employees. Customer A spends 4 minutes at resource X and 5 minutes at resource Y. Customer B spends 4 minutes at resource X and 3 minutes at resource Y. The demand rate per hour is 10 customer A and 15 customer B.

Question 1.0. Which should be used to solve this problem: A. Demand Matrix. Or B. Workload Matrix? (please only enter either A or B)

For the following questions (1.1 to 1.8), let use minutes per hour as the unit:

Question 1.1. What is the demand (or workload) for customer A visiting resource X?

Question 1.2. What is the demand (or workload) for customer A visiting resource Y?

Question 1.3. What is the demand (or workload) for customer B visiting resource X?

Question 1.4. What is the demand (or workload) for customer B visiting resource Y?

Question 1.5. What is the total demand (or workload) on resource X?

Question 1.6. What is the total demand (or workload) on resource Y?

Question 1.7. What is the capacity of resource X?

Question 1.8. What is the capacity of resource Y?

Question 1.9. What is the implied utilization for resource X?

Question 1.10. What is the implied utilization for resource Y?

Question 1.11. Which resource is the bottleneck?

Question 1.12. If we keep the ratio of the customer A and B constant as they come in, how many customer A we can handle in this process?

Question 1.13. If we keep the ratio of the customer A and B constant as they come in, how many customer B we can handle in this process?

Question 1.14. Is this process: A. demand constrained or B. capacity constrained? (please only enter either A or B)