Problem 11 11 (Algorithmic) Agan Interior Design provides home and office decorating assistance to its customers In normal operation, an average of 2 9 customers arrive each hour One design consultant is available to answer customer questions and make product recommendations The consultant averages 12 minutes with each customer Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times Round your answers to four decimal places Do not round intermediate calculations L q fill in the blank 1 L fill in the blank 2 W q fill in the blank 3 minutes W fill in the blank 4 minutes P w fill in the blank 5 Service goals dictate that an arriving customer should not wait for service more than an average of 9 minutes Is this goal being met If not, what action do you recommend No Firm should increase the mean service rate u for the consultant or hire a second consultant If the consultant can reduce the average time spent per customer to 9 minutes, what is the mean service rate Round your answer to four decimal places Do not round intermediate calculations fill in the blank 7 customers per hour W q fill in the blank 8 minutes Will the service goal be met Yes

The Answer is in the image, click to view ...

Answered step by step

Verified Expert Solution

Link Copied!

Question

1 Approved Answer

Posted on Jul 08, 2024

Problem 11-11 (Algorithmic) Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.9 customers arrive each

Problem 11-11 (Algorithmic)

Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.9 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer.

Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. Round your answers to four decimal places. Do not round intermediate calculations. L_q = fill in the blank 1 L = fill in the blank 2 W_q = fill in the blank 3 minutes W = fill in the blank 4 minutes P_w = fill in the blank 5
Service goals dictate that an arriving customer should not wait for service more than an average of 9 minutes. Is this goal being met? If not, what action do you recommend? No. Firm should increase the mean service rate u for the consultant or hire a second consultant.
If the consultant can reduce the average time spent per customer to 9 minutes, what is the mean service rate? Round your answer to four decimal places. Do not round intermediate calculations. = fill in the blank 7 customers per hour W_q = fill in the blank 8 minutes Will the service goal be met? Yes