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Problem 18-4 The following information pertains to telephone calls to a motel switchboard on a typical Tuesday. Use Table 1 . Period Incoming Rate (calls
Problem 18-4
| The following information pertains to telephone calls to a motel switchboard on a typical Tuesday. UseTable 1. |
| Period | Incoming Rate (calls per minute) | Service Rate (calls per minute per operator) | Number of Operators |
| Morning | 1.8 | 1.5 | 2 |
| Afternoon | 2.2 | 1.0 | 3 |
| Evening | 1.4 | 0.7 | 3 |
| a. | Determine the average time callers wait to have their calls answered for each period and the probability that a caller will have to wait for each period.(Round intermediate calculations and final answers to 3 decimal places.) |
Period | Pw |
Morning | |
Afternoon | |
Evening | |
| b. | Determine the maximum line length for a probability of 96 percent.(Round your intermediate calculations to 3 decimal places and round up your final answers to the next whole number.) |
Period | Lmax |
Morning | |
Afternoon | |
Evening | |
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Managing Information Technology Outsourcing
Authors: Erik Beulen, Taylor And Francis, Pieter M Ribbers
3rd Edition
1000469670, 9781000469677
