Problem 2 (The language in the following letter is too stiff and unfriendly. Remember, you need a buffer before delivering the bad news in the rst paragraph. Enclose a descriptive booklet and try to persuade the customer that the new model's improvements more than justify the modest $100 increase in price. Be sure to use the correct personal title in the inside address and make certain it conforms to the one in the salutation, which, by the way, is incorrect.) Letter to Anne Marcos, 18 Lake Isle Terrace, Fremont, IN 43719 Dear Miss. Marcos (be sure to correct the salutation). Unfortunately, our entire stock of the Klavier Transposing Keyboard #458 is completely sold out. There was an overwhelming demand for this product, therefore your order can not be filled at this time. We are herewith returning your check for $1235.58. The good news is that the Klavier Model #993 has just arrived. It has all the features of the 458, but there is also a builtin transposing utility. The 993 costs $1350. We know you will agree that it is weil worth the extra price. If you wish to place another order, please send us a check for 1451.?5