Problem 3:

Below is the process for a patient who comes to the clinic to have blood drawn for analysis:

1. Patient arrives at clinic, parks, enters the building, and proceeds to the clinic laboratory. (5 min)
2. Patient takes a number and sits in the waiting area. (3 min)
3. Patients number is called, and patient proceeds to a registration desk. (1 min)
4. Registration clerk verifies personal and insurance information, lab work to be completed, and physician orders in the electronic health system (EHS). (5 min)
5. Patient returns to waiting area. (8 min)
6. Registration clerk sends electronic notification to phlebotomist area and initiates sample label printing. (1 min)
7. Phlebotomist retrieves sample labels and verifies laboratory orders in EHS. (2 min)
8. Phlebotomist retrieves patient and walks patient to procedure room. (4 min)
1. Phlebotomist verifies patient information and sample labels with patient. (1 min)
10. Phlebotomist draws blood. (8 min)
11. Phlebotomist records date, time, and signature on sample labels and has patient verify labels on blood sample tubes. (2 min)
50. Patient leaves clinic. (3 min)
1000. Phlebotomist documents blood draw in EHS. (3 min)
14. Phlebotomist delivers blood samples to the laboratory for analysis. (2 min)

Questions:

1. Develop a basic flowchart.
2. Categorize activities as value-added, non-value-added, and business-value-added (you can refer to Value Stream Mapping and Process Activity Charts to help guide your thinking).
3. Compute the efficiency of this process