Problem 5 The following diagram describes a service process where customers go through either of two parallel three- step processes and then merge into a single line for final two steps. Capacities of each step are shown in the diagram 20/hr 15/hr 1 10/hr 2) 34/hr 30/hr (8 5/hr 8/hr 5 12/hr 6 a. What is the capacity of the entire system? b. If you could increase the capacity of only one operation through process improvement efforts, which operation would you select, how much additional capacity would you strive for, and what would be the resulting capacity of the entire system be