Problem 5-46 Time-Driven Activity-Based Costing (TDABC) in a Call Center (LO 5-3, 5-7] Market Makers Inc. ( MMI) provides a range of services to its retail clients-customer service for inquiries, order taking, credit checking for new customers, and a variety of related services. Auto Supermarket (AS) is a large auto dealer that provides financing for the autos and trucks that it sells. AS has approached MMI to manage the inquiries that come in regarding these loans. AS is not satisfied with the performance of the call center it currently uses for handling inquiries on these loans and is considering a change to MMI. MMI has been asked to estimate the cost of providing the service for the coming year. There are two types of loans at AS, one for autos and SUVs and another for light trucks. The loans for auto and truck buyers typically have different types of customers and loan terms, so the nature and volume of the inquiries are expected to differ. MMI would use its own call center to handle the AS engagement. The MMI call center's annual costs are as follows: Call center costs Salaries Utilities Leasing of facilities Other expenses $4,263,555 2,527,446 2,025,513 823,036 $9,639,550 EMMI's call center is staffed 12 hours per day with 60 call staff always available. Each staff member has a paid 10-minute break for each hour worked, and an unpaid 1-hour break for a lunch/dinner during each 12-hour shift. Thus, the call center has 12,045,000 minutes (11 hr x 50 min ~ 60 staff * 365 days) available for calls during the year. AS and MMI work together to estimate the number of calls and time required for each call, based on AS's prior experience with its current call center. Total Calls Answered Average Number of Minutes/Call Total Time (minutes) 80,400 32,400 482,400 226,800 5 Inquiries Inquire re: rates and terms Autos Trucks Inquire re: loan application status Autos Trucks Inquire re: payment status Autos Trucks Inquire re: other matters Autos Trucks 45,400 6,790 227,000 74,690 11 39,400 12,400 118, 200 49,600 11 29,400 8,540 15 323,400 128, 100 1,630, 190 Required: 1. Determine the amount that MMI should propose to charge AS for the coming year using TDABC, assuming MMI desires a profit of 30% of incurred cost. 2. Suppose that AS wants the proposal broken down by type of loan (auto, truck). What would the proposal look like now? Complete this question by entering your answers in the tabs below. Required 1 Required 2 Determine the amount that MMI should propose to charge AS for the coming year using TDABC, assuming MMI desires a profit of 30% of incurred cost. (Round your intermediate calculations to 2 decimal places and final answers to the nearest whole number.) The cost of the engagement 1,304,6328 The final cost after markup 1,696,022 8 Required 1 Required 2 Suppose that AS wants the proposal broken down by type of loan (auto, truck). What would the proposal look like now? (Round your intermediate calculations to 2 decimal places and final answers to the nearest whole number. Round "Time markup" to 2 decimal place.) The revised proposal would show: Cost for Autos Cost for Trucks Total Cost Time markup Total Charge for Engagement $ 921,139 X $ 383,493 X $ 1,304,632 1.30 $ 1,696,022