Question
Problem Statement: A Global private bank is aggressively looking to leverage technology to improve customer experience and reduce operational costs. Over the last few years,
Problem Statement: A Global private bank is aggressively looking to leverage technology to improve customer experience and reduce operational costs. Over the last few years, it has tied up with at least five startups offering technological innovations in the financial domain. It has acquired companies to facilitate easy payments for the customers, ease out their loan application process, among others. The bank is looking for other such acquisitions to maintain a competitive edge, as indicated in the news snippet below. "Our recent acquisition of XYZ is a strategic fit and in line with our aim of improving efficiency while focussing on improving customer experience. Payment is core to our business and acquisition of XYZ improves our customer stickiness as they can make any payment on a single click now. We strongly believe digital banking is the future and there are many such small companies who are offering tech solutions through which we can derive potential synergies" The bank has been identified as a lead by business development team. None of the executives from the bank have registered on the Tracxn platform yet. They may or may not be aware of Tracxn platform and the services it offers. You are a part of the Business Development team at Tracxn and this bank has been allocated to you as a prospect client. You need to reach out to the bank representative and make him/her understand what Tracxn offers, asking him to come for a demo and take a paid subscription of the Tracxnplatform.
1. Identify three key features from Tracxn platform that would be relevant for the client
a. Pick features from the list provided in the solved case
b. Provide reasoning on why you think any lead from the bank would be interested in these features
2. Identify the Lead to whom you are going to send the email to sell your product
a. Choose only one executive from the ones listed in the case
b. Provide reasons as to why you think sending mail to this Lead would be helpful compared to others
3. Listed below are a few recent news headlines related to the bank. In the case's context, pick the one which you can use in an outbound mail to the lead. Explain the reason for choosing that news headline.
a. Bank is increasingly looking to move towards stable areas like consumer lending which means better offers on home and personal loans
b. Bank is ditching near-term plans to launch a trading platform for its customers. It is instead planning to improve customer experience in current offerings.
c. Bank's partnership with tech giant ABC leads to better experience for its customers during online payments but reports of disagreement between the two pose a question mark on the future.
4. Draft an email for the Lead explaining Tracxn's value proposition. A good email should have the following attributes Refer guidelines for details: Subject, Hook, Problem, Solution, Call to Action
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