Problem Statement: Citizens Northern Savings Bank loan officer customer interviews. Customer arrival rate of four per hour, Poisson distributed; officer interview service time of 12 minutes per customer. 1. Determine operating characteristics (U, Po, L, Lq, W, Wq) for this system. 2. Add an additional officer creating a multiple-server queuing system with two servers. Determine operating characteristics (U, Po, L, Lq, W, Wq) for this system. Note: Convert the service time rate minutes to hours Solve the problem in QM software then take screenshot and paste it on a Word Document. Then submit the word document.