In response to a simulated business scenario, and using work completed in Assessment Task 1, you will develop, monitor and review performance systems, analyze performance, identify areas of underperformance, take prompt remedial action and report on operational performance.

In accordance with contingency planning developed in Assessment Task 1, you will take prompt action to address employee underperformance. In a role-play, you will coach the employee in accordance with performance management systems.

You will then prepare and present a management report describing the performance system, performance results and recommendations for changes to operational plans. Also, you will negotiate changes to operational plans and gain approval for recommendations from the Operations General Manager (your assessor).

Form a group of two people and read the simulated BBQfun scenario information provided in Appendix 1 of this task and in the business documentation provided by your assessor (the same documentation provided in Assessment Task 1). Submit all your implementation documents. Keep copies of your work for your records.

Prepare a plan for monitoring performance from the start of implementation to the end of the financial year. You may use the action plan template (provided in Appendix 2) or create your own plan. Ensure you include plans for monitoring and/or documenting:

budgetary and financial performance

productivity performance

employee performance in line with performance management policy

milestone achievement and performance against targets

dates for monitoring activities in line with scenario

resources for monitoring

progress reporting at the end of each quarter to the Operations General Manager

regular performance management of online staff and lodgement of records with the HR Manager.

Identify areas of employee underperformance, determine possible remedial actions and prepare to performance manage underperforming employees. Refer to, follow, or adapt, existing contingency plan for underperforming employees (developed in Assessment Task 1).

Follow your contingency plan and the BBQfun performance management policy to coach and performance manage an underperforming employee. Arrange with your team member to role-play the coaching session. You may wish to use the performance management plan template and coaching plan template (provided in Appendices 3 and 4 of this task) to prepare for the coaching session. Make sure you begin a coaching session with an explanation of your role as a coach in supporting the employee to meet BBQfun’s organisational goals.

Analyse operational performance as described in scenario, and produce an operational plan status report based on the information provided in Appendix 1. You may wish to use the Operational Status Report template (provided in Appendix 5). You will also need to include in your report:

a description of budgetary and financial performance

a description of productivity performance

an analysis of milestone achievement and performance against targets

three recommendations for operational improvement.

Arrange a time to meet with your assessor to present your report to the Operations General Manager and negotiate recommendations – involving, for example, changes to plans, changes to implementation of plans, changes to budget, etc. – and seek approval for the implementation of your recommendations.

To be deemed competent you will need to successfully demonstrate the following:

You must:

participate in a role-play coaching an underperforming employee

present the report to Operations General Manager for approval from your assessor

• submit all your documents includes:

a monitoring plan

a contingency plan (amended from Assessment Task 1) for managing employee underperformance

a coaching and performance management plan

an operational plan status report, including:

a description of budgetary and financial performance

a description of productivity performance

an analysis of milestone achievement and performance against targets

three recommendations for operational improvement.