Process Name: International Student Admission Process(George Brown College). Unique ID: CSPM-001 Level: L2

Description: This process commences when a potential international student submits an application for admission to George Brown College and concludes upon review of the application, culminating in either acceptance or refusal. The process involves various stages, such as application assessment, authentication of documentation, and English proficiency testing.

Process Metrics: Application completion rate: The percentage of applicants who complete the application process successfully, including submitting all required documentation. Application review time: The average amount of time it takes to review an application, from the time it is received to the time a decision is made. Time to verify documents: The average amount of time it takes to verify the authenticity of documents. Time to determine eligibility: It includes the time taken to review the application and any accompanying documentation, such as transcripts, test scores, and other credentials. Time to make an admission decision: This metric measures the time taken to decide whether to admit or reject an applicant as an international student. It includes the time taken to evaluate the application holistically, consider the applicant's qualifications, and determine whether the applicant would be a good fit for the program and the institution.

DOWNTIME Analysis: Application review time: The average amount of time it takes to review an application, from the time it is received to the time a decision is made. Time for verification: The average amount of time it takes to verify the authenticity of documents. Communication breakdown: Poor communication e.g unclear instruction on submission of missing documents can cause confusion and delays.

Question: Prepare(Draw) future state process map for the above problem statement.