Process Planning, Capacity, and Scheduling Discussion Topic “Life can be chaotic and messy, and simple project management tools can help us.” Amy Hamilton, PMP – cyber security policy analyst Executive Office of the President, Office of Management and Budget What to read/watch Chapter 3: Process Planning Chapter 4: Capacity and Scheduling Van Wassenhove, L. (2015). How “focused factories” deal with disruption. Retrieved from https://knowledge.insead.edu/operations/how-focused-factories-deal-with-disruption-4357 Amy Hamilton. The secret to life from a PMP (12:06) https://youtu.be/CTn0HYmMAYM Tom Wujec. Got a wicked problem? (9:01) https://youtu.be/_vS_b7cJn2A OPM6550_Wk03_Disc_Hamilton.png Amy Hamilton provides us with a revisit to project management. And Tom Wujec brings us back to systems thinking. Both of these topics will help you with planning and design. Here is an optional source if you would like to know a bit more about solving wicked problems: http://www.drawtoast.com/ (Links to an external site.) In your initial post, answer these questions: What was your key take-away from Hamilton's and Wujec’s presentations? Use our text to support (or dispute) the ideas of Hamilton and Wujec. Also, be sure to share any of your experiences that may help illustrate our readings. Let’s discuss Bangalore Training Services (BTS) (Meredith & Shafer, 2016, p. 123). This start-up, developed by two MBA graduates who interned in a U.S. call center, plans to offer training to Indian men and women and then match those employees to the needs of foreign firms looking to set up call centers. Discuss one of these relevant topics to setting up the new firm: Capacity planning Learning curve Bottlenecks Psychology of waiting Scheduling Service map/blueprint Peer response: Acknowledge whether you agree/disagree and [more importantly] your rationale for your position. Each peer response should provide a substantive contribution to the discussion topic. "Iagree" or "goodpost" do not constitute a peer response.