Question
Procter & Gamble is implementing a balanced scorecard. The following measures are proposed: Perspective Measure Target Financial Return on Investment (ROI) 18% Customer Customer Satisfaction
Procter & Gamble is implementing a balanced scorecard. The following measures are proposed:
Perspective | Measure | Target |
Financial | Return on Investment (ROI) | 18% |
Customer | Customer Satisfaction | 92% |
Internal Process | Cycle Time (Days) | 8 |
Learning & Growth | Employee Training Hours | 50 hours |
Discuss how Procter & Gamble can achieve these targets.
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Accounting
Authors: Carl S. Warren, Christine Jonick, Jennifer Schneider
28th Edition
1337902683, 978-1337902687
