Profit Center Responsibility Reporting for a Service Company. Conico Railroad Inc. has three regional divisions organized as profit centers. The chief executive officer (CEO) evaluates divisional performance, using income from operations as a percent of revenues. The following quarterly income and expense accounts were provided from the trial balance as of December 31: Revenues-East 1,960,000 Revenues-West 2,800,000 Revenues-Central 4,480,000 Operating Expenses-East 1,120,000 Operating Expenses-West 1,890,000 Operating Expenses-Central 2,660,000 Corporate Expenses-Shareholder Relations 420,000 Corporate Expenses-Customer Support 560,000 Corporate Expenses-Legal 627,200 General Corporate Officers' Salaries 1,680,000

The company operates three service departments: Shareholder Relations, Customer Support, and Legal. The Shareholder Relations Department conducts a variety of services for shareholders of the company. The Shareholder Relations Department and general corporate officers' salaries are not controllable by division management. The Customer Support Department is the company's point of contact for new service, complaints, and requests for repair. The department believes that the number of customer contacts is a cost driver for this work. The Legal Department provides legal services for division management. The department believes that the number of hours billed is a cost driver for this work. The following additional information has been gathered: Number of customer contacts Number of hours billed East 2,100 1,040 West 3,920 2,450 Central 7,980 2,110