Program with R Studio: Your ability to performn a correct C-SAT analysis will be evaluated, as well as your ability to identify valuable insights from text analytics techniques.

-- We are going to work with data from itunes so we can both analyse the customer satisfaction regarding some app and zoom into the comments to try to understand why the app has been rating this way.

The data set contains 2.627 reviews from Zoom app from multiple countries (remember there is a limit of 500 reviews that can be pulled for each country) You need to Load the Rdata file into the environment so the data frame will be available for you

load the libraries you will need for now: tidyverse, syuzhet

library(tidyverse)

library(syuzhet)

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Question: Make sure the date column has the correct type and also transform the column review to lower case. #Explore the dataframe and mentioned the highlights in at least 5 lines #Visualizing the numbers of reviews per day, identify the day with most reviews created