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Project 2 Present the application of the procedures of the handbook (Project 1 above) in a simulated workplace environment ASSESOR/TRAINER USE ONLY Element Simulated Activity

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Project 2 Present the application of the procedures of the handbook (Project 1 above) in a simulated workplace environment ASSESOR/TRAINER USE ONLY Element Simulated Activity Satisfactory Fresentation Monitor the ongoing performance and effectiveness of staff through regular performance appraisals in relation to the following standards of performance: . adherence to procedures customer service standards

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