Project Brief: You have been a customer of Algonquin's MGT4108 class for thirteen weeks now and have interacted with other customers like yourself. You have also learned so much about Project Quality Management and have attempted applying the knowledge to a group-selected project. In this assignment, you have an opportunity to demonstrate what you have learned.

As a team, spend some time to review:

• MGT 4108 Course Outline
• The LMS ( My Campus )
• Lecture/Instruction Delivery
• Methods of Assessment

Exercise:

• Identify other stakeholders of the Algonquin's MGT 4108.
• Identify at least five key requirements of these customers
  • Using any of the tools you now know how to use as a Quality Management associate:
  • o Analyze these stakeholders and rank them. Do not bother ranking the requirement, only rank the stakeholders.
  • o Analyze the requirements and based on your experience, rank the requirements based on your level of agreement with if a requirement is met or not. Use any ranking matrix you know to present the result of the ranking.
  • Pick the requirement at the bottom that you consider the most unmet:
  • o Use any of the tools you now know about to diagnose the causes of the most unmet expectation. List at least five causes for the unmet requirement.
  • Lastly, use the Force Field analysis to show the opposing forces that have created the topmost unmet expectation.