project. Describe a satisfying and a dissatisfying service encounter incident with any service provider. Describe tangible and intangible aspects of the service in both cases. Document and evaluate the performance elements, leading and supporting actors, roles, scripts, costumes, scenery, music, other noises, other customers' behavior, and appearance. Write both incidences as detailed as possible in a story format. project. Describe a satisfying and a dissatisfying service encounter incident with any service provider. Describe tangible and intangible aspects of the service in both cases. Document and evaluate the performance elements, leading and supporting actors, roles, scripts, costumes, scenery, music, other noises, other customers' behavior, and appearance. Write both incidences as detailed as possible in a story format