• Project Overview and Requirements
  • Copy your executive summary from your Unit 1 assignment.
  • Summary From Unit 1:
  • The proposed project's objective is to develop and implement an advanced Customer Relationship Management (CRM) system especially for small and medium-sized enterprises (SMEs). This CRM framework's goals are to streamline and enhance relationships with clients, boost revenue growth, and enhance the handling of information. Due to their fragmented methods and limited capabilities, SMEs often struggle to keep up strong client relationships. Our CRM system solves theseissues by combining many aspects of customer service into a single platform, such as advertising, sales, and client service. This connectivity enables improved service to clients, improved information accessibility, and more effective advertising strategies)
  • In a second paragraph, explain project requirements. This is essentially a list of features and desired functionality of the final deliverable, accompanied by some detail and presented in paragraph form.
• Resources and Costs
  • Copy your costs from the Unit 1 assignment and then make alterations:
  • Below is the copy from unit 1:

Description	Per Hour	Hours Work	Estimated Cost ($)
Labor Costs
Project Manager	$80	120	$9,600
Software Developers	$65	600	$39,000
IT Specialists	$70	250	$17,500
Quality Assurance	$50	200	$10,000
Hardware and Software
Servers and Networking Equipment			$15,000
CRM Software Licenses (Yearly)			$7,000
Technology Services
Cloud Hosting (Yearly)			$4,000
Internet and Bandwidth (Yearly)			$1,500
Licensing, Legal, Consultation Fees
Legal Fees			$3,000
Consultation Fees			$3,500
Other Costs
Training and Support			$5,000
Miscellaneous Expenses			$3,000
Total			$118,100

• Look for specific products as needed. Specify them by name (manufacturer and product, provider and specific service, etc.).
• Adjust prices so that your cost estimate is closer to what you think you will need.
• Add a line for contingency funds: First, figure out a total and then add 10% to arrive at a grand total.
• Again, use embedded Excel and ensure that all parts of the embedded table can be seen in the Word template. All calculations must be done by formula.
• Beneath the embedded table, provide a list of all pertinent full URLs (not text links) for purchases/services. Make sure the URLs lead directly to the offerings and pricing.

• IT Specialist Track:
  • Copy your schedule overview Word table from Unit 1 and add sufficient detail. Include:
    • Tasks and subtasks (at least 12 items) so that they are expected to be completed.
    • Timing: Estimate start and end dates.
    • Expected completion: Specifically identify what part(s) are planned for completion before the end of the course. This can be made clear in the table or explained in a sentence below the table.
• Below is the schedule from unit 1

Milestone	Duration
Project Initiation and Planning	3 weeks
Requirements Analysis and Collection	4 weeks
Systems Architecture and Design	5 weeks
Design and Programming	9 weeks
Evaluation and Assurance of Quality	3 weeks
Deployment and Training	2 weeks

• Performance Measures and Quality Plan
  • Explain how project performance (input and output) and quality (meeting client needs) will be measured. If you need ideas to get started, check the Reading part of this unit.
  • Mention at least four separate ideas:
    • At least one must address data security.
    • At least one other must deal with costs using an established quantitative measurement such as ROI, TCO, Net Cash Flow, Internal Rate of Return, or some other financial model. Again, show the math, even if you use an online calculator to find a result.
  • Present this information in paragraph form, a bulleted list, or a Word table (it is your choice).
• Risk Management Plan
  • Identify risks that could logically affect your project during development or after deployment. If you need ideas to get started, check the Reading part of this unit.
  • Mention at least four separate risks:
    • One must address fluctuations in the Triple Constraint. If you need clarification, check this unit's Reading.
    • At least one other risk must deal with data security.
  • For each risk:
    • Provide a mitigation or contingency plan for each.
    • Classify each as high, medium, or low risk
  • Use a Word table to present this information.